SMTP relay server

An Kun
Kilo Contributor

Can i use SMTP relay server (AWS) instead of POP in servicenow?
If yes, is there any customization in servicenow?

4 REPLIES 4

r_gissarl_
Mega Expert

Hello An,

 

Yes you can and you can monitor multiple Pop incoming email addresses. You can obviously have only one SMTP active account. As an admin, you should have a System Mailboxes -> Email Accounts menu.

 

You can visit the following doc to get more information. Don't forget to configure also your incoming mail account (POP) so you can receive the replies from the users.

 

Regards.

An Kun
Kilo Contributor

Can it be SMTP relay instead of direct SMTP?

ebarrette
Tera Contributor

Hello An, did you ever get an answer to this outside this thread?

An Kun
Kilo Contributor

Or how about POP relay?