Hi Community!
As per the functionality, an Internal user should be able to create a case. When I impersonate as internal user or customer agent, when I select the account, I should get all the active sold products in the popup window. Instead of getting sold products, it is displaying no records. When I check the sold products list, I can see there are more than 15 records available which are active. When I check with the same user in the lower environments, it is showing the sold products. I have compared, the Script Includes, Reference Qualifiers in the sold product dictionary, BRs and ACLs for both Case and Sold Products table. All are identical. However, I have added few logs to the script include to test if the values are passing as expected. I can see it is showing all the sold products in the logs. Can you tell me what else I can check to fix this issue? Thank you.
