Dashboard View not visible in homepage

tulasi8 · 2 hours ago

Hi Community,

Our production instance was upgraded to newer version , now the users want the dashboards needs to come automatically in homepage when login into ServiceNow instance , how to achieve it.

Current view :

They need in dashboard view how it was earlier . Can anyone please help on this .

Regards,

Tulasi

Dr Atul G- LNG · 2 hours ago

Hi @tulasi8

You need to ask user to update preferencs:

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

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tulasi8 · an hour ago

@Dr Atul G- LNG option is not visible to users

Dr Atul G- LNG · an hour ago

Is this for an end user or a fulfiller?

Out of the box, this functionality is available. Please check whether any customisation has been made that hides it from users.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

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tulasi8 · an hour ago

@Dr Atul G- LNG this is not an end user