Some of the templates are non-editable(read-only state) even for Admin User

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Chanpreet Singh
Tera Contributor

‎06-11-2024 04:34 AM

When I am navigating to System Definitions -> templates, Most of the templates as a admin I can edit whereas some of the templates are in read-only state. Can anyone suggest why this behaviors occurs even to admin user. Below I'm attaching a screenshot of such instance.

 

Thanks

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎06-11-2024 04:39 AM

Hi @Chanpreet Singh 

 

You are referring to standard change template and it is locked bcz it is approved. 

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Dr Atul G- LNG
Tera Patron
Tera Patron

‎06-11-2024 04:39 AM

Hi @Chanpreet Singh 

 

You are referring to standard change template and it is locked bcz it is approved. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

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Chanpreet Singh
Tera Contributor
In response to Dr Atul G- LNG

‎06-11-2024 07:28 AM

Thanks @Dr Atul G- LNG 

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