Sourcing Assets using compatible or subsitute models

[Ed Laar1]

Hi community members,

In the Hardware Models we are able to configure compatible and/or substitution models for a model.

Compatible models are models with 1 to 1 functionality as the model and substitution models are models with same or better functionality.

When fulfilling a REQ for a hardware item, within Procurement - Request - Catalog Task a ' Source Request'  can be done to find the available requested hardware item. Some questions:

Is it possible to configure the stockrooms involved in the sourcing? We sometimes do not want to source on every stockroom.

Is it possible to configure a way that the sourcing is not only done based on the requested model but also on the compatible and substitution model(s)? In this way it's much easier to take decisions on how to fulfill the request.

Curious about your reactions,

Warm regards,

Ed

[DavidWallace1]

What would you do in the scenario where the originally requested model has no stock? You can't click the button to create the transfer order in order to change the model on it later.

[Thomas Wright1]

Old thread I know, but this still hasn't been solved as of Washington DC

I've gone ahead and implemented a custom solution to this in our Vancouver environment. For those interested this involves editing the global.ProcSourceRequestManager script include to be aware of substitute models, and requires editing 9 lines of that script include.

This plays well with the newer Vancouver features of Distribution Channels and Service Locations this makes the sourcing engine much more fully featured. These edits allow you to e.g. have one "master model" laptop where older versions of that laptop can get sent out until stock is depleted, and all those substitute model numbers appear correctly in the sourcing UI as part of the totals.

See my edited script include here:
https://github.com/ThomasHFWright/ServiceNowHAMSubstituteSourcing/blob/main/global.ProcSourceRequest...

Here are the specific line edits:

https://github.com/ThomasHFWright/ServiceNowHAMSubstituteSourcing/commit/a58503a4281d9ceca4dcaeef822...

Here's an extra script include which has the substitute model lookup logic in it:

https://github.com/ThomasHFWright/ServiceNowHAMSubstituteSourcing/blob/main/global.WrightHAMSourcing...

And finally an edit to the "Validate TOL and check availibility" business rule, to allow Transfer Order Lines to have substitute model assets in them without updating the model field:

https://github.com/ThomasHFWright/ServiceNowHAMSubstituteSourcing/commit/885e5c14e0c7e95d423d40611ab...

[PhilipJ]

@Thomas Wright1, I appreciate you sharing this information. I was having issues accessing a couple of the scripts in your post (the first and third, specifically). Can you provide updated links if they have changed?

[MateoBilandzija]

Well Done Thomas. Works like charm. Still not believe that Now hasnt added this feature