Sourcing Assets using compatible or subsitute models
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-21-2020 01:02 AM
Hi community members,
In the Hardware Models we are able to configure compatible and/or substitution models for a model.
Compatible models are models with 1 to 1 functionality as the model and substitution models are models with same or better functionality.
When fulfilling a REQ for a hardware item, within Procurement - Request - Catalog Task a ' Source Request' can be done to find the available requested hardware item. Some questions:
Is it possible to configure the stockrooms involved in the sourcing? We sometimes do not want to source on every stockroom.
Is it possible to configure a way that the sourcing is not only done based on the requested model but also on the compatible and substitution model(s)? In this way it's much easier to take decisions on how to fulfill the request.
Curious about your reactions,
Warm regards,
Ed
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-10-2025 06:12 AM
At K25 I met one on one with a ServiceNow team member who provided me with a private demo of an OOTB solution in the works for this issue. I heard at the time that it may be included with the Australia release. The fact it was developed and working gives me hope.
