How to show help text based on user company

[Sriram Pusuluri]

Hi Team,

How to show help text based on user company.

I have a company called "Jordons" for this company I want to show help text.

for remaining companies I don't want to show help text.

For this I have client script written,

On Change

script is not working, what changes required

[Nilesh Pol]

Hi @Sriram Pusuluri 

As ServiceNow does not have a native setHelpText() method in the standard g_form API and the best practice is to use g_form.showFieldMsg();

e.g.

g_form.showFieldMsg('short_description', 'Welcome Jordans Team! Please follow internal guidelines.', 'info');

[Mark Manders]

Just use a ui policy. Set it to trigger only on that company and in the action use the variable name and the field message option. No need for scripting at all.

[Ankur Bawiskar]

@Sriram Pusuluri 

you can't show/hide help text dynamically near variable

Either you show it completely or don't show

you can show field message near that variable using g_form.showFieldMsg() or g_form.hideFieldMsg()

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Tanushree Maiti]

Hi @Sriram Pusuluri ,

Check the steps and screen shot from this post for the workaround as Servicenow does not provide this dynamic help text feature OOB.

Refer: https://www.servicenow.com/community/developer-forum/change-help-text-based-on-multiple-choice-selec...