SOW - create new change request

Elena Spıru · 3 weeks ago

Hello,

I have the following task:
In SOW, I click on the create a new change request and when the form opens, it is automatically in the Overview "tab". The task is to change that to details.

How is this possible?

Thank you,
Elena

Shruti · 2 weeks ago

Hi @Elena Spıru

You can create a page variant for change request

Go to the UI builder -> Service Operations Workspace -> Record -> SRP record. Duplicate variant

Go to the main tab and drag Details tab above page collection SOW- records tab left

View solution in original post

Dr Atul G- LNG · 3 weeks ago

Hi @Elena Spıru

Go to the native view.
Change the view from List to SOW , and then click New.
Next, go to Form Layout and make the changes.

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Elena Spıru · 3 weeks ago

Hello! I've tried this but it only changes the fields on the form on workspace.

Ankur Bawiskar · 3 weeks ago

@Elena Spıru

can you share from where are you clicking the button to create new change request?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Elena Spıru · 3 weeks ago

Hey! I've clicked on + then create new change request. But it should apply for all ways creating a new change request