SOW - create new change request

Elena Spıru
Mega Guru

Hello,

 

I have the following task:
In SOW, I click on the create a new change request and when the form opens, it is automatically in the Overview "tab".  The task is to change that to details.

ElenaSpru_0-1755594944086.png

How is this possible?

 

Thank you,
Elena

1 ACCEPTED SOLUTION

Shruti
Mega Sage
Mega Sage

Hi @Elena Spıru 

You can create a page variant for change request

Go to the UI builder -> Service Operations Workspace -> Record -> SRP record. Duplicate variant

Shruti_0-1756210566364.png

Shruti_1-1756210637826.png

 

Go to the main tab and drag Details tab above page collection SOW- records tab left

Shruti_2-1756210726746.png

 

 

View solution in original post

17 REPLIES 17

Thanks for the link, I'll try to see if this works (I don't need to hide it) but maybe it will set me in the right direction. 

@Elena Spıru 

Sure

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi @Ankur Bawiskar 

 

Tried to do it this was but it did not work, found another way to HIDE the overview tab but it is something I do not need, only to have it displayed first.

Thanks,
Elena

@Elena Spıru 

Please share what did you try and what's the outcome

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

I tried the solution provided in the article but did nothing, then I've noticed there is the SOW admin center, in which you can select if you want or not the overview but this changes for change, change task, incident, interactions 

ElenaSpru_0-1756213579398.png