Standard Change created as Normal Change

[lars7]

Hi,

On a customer's instance I have 5 standard change templates that are being created as normal changes.

They used to work, but not anymore. I dont know why - but I think it could be related to an instance version upgrade, which was implemented recently. If I recreate the standard change template the issue do not persist. But I am curious as to why this happens. Has anyone else experienced this before and could explain why it happens? 

[Dr Atul G- LNG]

Hi @lars7 

On a customer's instance I have 5 standard change templates that are being created as normal changes.

Atul: You means by following way of create standard change proposal and then templates.

They used to work, but not anymore. I dont know why - but I think it could be related to an instance version upgrade, which was implemented recently.

Atul: When you say, it did not work, like value is not getting populated or any error?

[lars7]

So it is not about proposing and approving a new standard change template. The issue happens when you create a standard change from thos 5 templates. Then the change request that is created is created as a Normal Change Request instead of a Standard Change Request. 

[Dr Atul G- LNG]

Hi @lars7 

How these 5 templates get created?

via Standard change Template 

or 

via Template table.

[lars7]

They were created through standard change template proposals.