Standard Change created as Normal Change

[lars7]

Hi,

On a customer's instance I have 5 standard change templates that are being created as normal changes.

They used to work, but not anymore. I dont know why - but I think it could be related to an instance version upgrade, which was implemented recently. If I recreate the standard change template the issue do not persist. But I am curious as to why this happens. Has anyone else experienced this before and could explain why it happens? 

[Dr Atul - LNG]

Okay, it should work,can you share 1 sample and are you using model or native way to log case?

[lars7]

I am not sure what you mean by using model or native way to log. I am creating the standard changes by going to the Standard Change Catalog. When I then select one of the standard changes in question, they are created as a normal change instead of a standard change

[Dr Atul - LNG]

Hi @lars7 

Is the type has been set as Standard in Template?

[lars7]

No, i dont set type = standard in the request values of the standard change template. I thought about it, but because all the other standard change templates work fine without having type=standard I didn't think it was the correct solution

[Dr Atul - LNG]

Hi @lars7 

If you have time, can we connect 1-1 for this.