Standard Change Request template is no longer displayed in the service catalog.

[ayano]

After upgrading the instance to Xanadu, the Standard Change Request template is no longer displayed in the service catalog.
The template record itself remains. (It is also linked to the service catalog.)
Has anyone else had the same case?
Also, how can I fix this so that I can select it from the service catalog?

[Dr Atul G- LNG]

HI @ayano 

The appearance of standard change template on portal depends on rightly used at item level , template must be approved.  Or for testing just take 1 templated and make slight change and approve it again and see if it appear or not.

[ayano]

Hi,

Thank you for your comment.

I made some minor changes and the approved template was not even displayed.

In reality, the standard change templates that I created before the upgrade do not appear in the service catalog no matter what I do, but the templates that I created after the upgrade do appear.

The user criteria are fine, is there anything else you can think of?

Thanks and Regards,

[Dr Atul G- LNG]

Hi @ayano 

Could you please share the screenshot of template which is not appearing. Did it mapped to right catalog and categories?

[ayano]

Hi,

Thank you for the comment.

I got a hint from you.

I modified the template and reselected the catalog and category, and they started to appear.
Do you know why, even though I reselected the same catalog name and category name as before the correction, they are now displayed after being reselected?

Thanks and Regards,

[Dr Atul G- LNG]

Hi @ayano 

It is difficult to get the exact reason. Also, I forgot to ask to update/repair the change plugin. Sometime after the upgrade, the core plugins were not updated fully, which caused an issue.