standard change templates

[Gary Larsen]

We have standard change templates that user have dragged and drop to there desktops. The issue is after these templates are retired and made inactive they can still use the template from the desktop  how can we block this?

I have even deleted the template and it still works from the desktop short cut

[Dr Atul G- LNG]

Hi @Gary Larsen 

You mean local desktop? bcz standard changes always in ServiceNow, not sure why these and how you get those on desktop.

[Gary Larsen]

you can go to standard change catalog and drag it to your computers desktop and click on it from there 

[Dr Atul G- LNG]

Did you try to delete it from the Desktop? Might be you need to get help from your IT Team but this is the first time I have heard that we can put the standard change template on the desktop.