Standard Change Templetes.

[chaitanyape]

I got a requirement in which I was asked to create standard change templates. I created the templates in the Developer Instance and moved to Test Instance. But while creating Std Change Record with the specific Templates. the Values are not getting displayed on the form. I guess it might has some proposals or versions related issue that i am able to figure out. Can Anyone Help me with what I am Missing?

[Tanushree Maiti]

Did you move it using Update set.

Check the version and check whether it is active.

Check if this post helps you.

Field Values are not populating in Change Request ... - ServiceNow Community

[Dr Atul G- LNG]

Hi @chaitanyape 

It should work for you. I’m assuming it’s fully approved and you’re using it. Please check whether there are any ACL-related issues or user permissions (for change manager or ITIL user).

Please have a look.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0855818

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0812296

or try to repair the change management plugin once.

[Ankur Bawiskar · Accepted solution]

@chaitanyape 

Did you verify before migrating if everything was captured in your update set properly?

Since the template is not moved properly to TEST the field values are not getting populated on your CHG.

check this link which talks about other tables

The Standard change template values are not populating 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏