Standard Change Templetes.

chaitanyape
Tera Contributor

2 hours ago

I got a requirement in which I was asked to create standard change templates. I created the templates in the Developer Instance and moved to Test Instance. But while creating Std Change Record with the specific Templates. the Values are not getting displayed on the form. I guess it might has some proposals or versions related issue that i am able to figure out. Can Anyone Help me with what I am Missing?

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Tanushree Maiti
Mega Sage

10m ago

Did you move it using Update set.

Check the version and check whether it is active.

 

Check if this post helps you.

Field Values are not populating in Change Request ... - ServiceNow Community

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Tanushree Maiti
ServiceNow Technical Architect
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Dr Atul G- LNG
Tera Patron

2m ago

Hi @chaitanyape 

It should work for you. I’m assuming it’s fully approved and you’re using it. Please check whether there are any ACL-related issues or user permissions (for change manager or ITIL user).

Please have a look.

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0855818

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0812296

 

or try to repair the change management plugin once.

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