Starting SLA based on Business Hour Condition
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-25-2024 08:57 AM
Good day, I have stakeholders requesting a Request Item SLA which starts 4 business days before the request is due.
I know how to put relative date conditions in condition builder, but this is configured for absolute time, not for business hours. How would I start an SLA a given number of business days before another date?
Thank you!
Labels:
- Labels:
-
Service Level Management
1 REPLY 1
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-25-2024 02:43 PM
Hi, if you are trying to dynamically set SLA based on X bus days before a due date, then I would look at creating a custom relative duration.
/cmn_relative_duration_list.do?