State flows for change request for Emergency change

Debasis Pati
Kilo Sage

Hello All,

So i want to restrict my emergency change should not move to assess state from new state if there are no related incident or problem or vr record present.

I want to achieve it through state flow is it possible?
If yes can you please guide @Ankur Bawiskar any idea?

 

11 REPLIES 11

Dr Atul G- LNG
Tera Patron

Hi @Debasis Pati 

Out of the box, an emergency change does not go to the Assess state; it moves directly to the Authorize state.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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Yes @Dr Atul G- LNG ,
You are correct i mentioned wrong its Authorize not Assess.

Hi @Debasis Pati 

 

If oOTB it is going to authorise so where is the issue mate.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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Ankur Bawiskar
Tera Patron

@Debasis Pati 

you can't have scripted condition there in state transition.

better to use before update BR and abort based on your validation.

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader