State flows for change request for Emergency change

[Debasis Pati]

Hello All,

So i want to restrict my emergency change should not move to assess state from new state if there are no related incident or problem or vr record present.

I want to achieve it through state flow is it possible?
If yes can you please guide @Ankur Bawiskar any idea?

[Debasis Pati]

Hello @Ankur Bawiskar ,
In state flows now we can write script just like business rule also i mentioned wrong in emergency we do not have assess we  have authorize state.

also please see the below

(function executeManualScript(current) {

    // Only apply to Emergency changes

    if (current.type != 'emergency') {

        return true;

    }

    var hasIncident = false;

    var hasProblem = false;

    var hasVR = false;

    // -------------------------------

    // INCIDENT CHECKS

    // -------------------------------

    // 1. Incidents linked via change_request

    var inc1 = new GlideRecord('incident');

    inc1.addQuery('change_request', current.sys_id);

    inc1.query();

    if (inc1.hasNext()) {

        hasIncident = true;

    }

    // 2. Incidents linked via caused_by_change

    var inc2 = new GlideRecord('incident');

    inc2.addQuery('caused_by_change', current.sys_id);

    inc2.query();

    if (inc2.hasNext()) {

        hasIncident = true;

    }

    // -------------------------------

    // PROBLEM CHECK

    // -------------------------------

    var prob = new GlideRecord('problem');

    prob.addQuery('change_request', current.sys_id);

    prob.query();

    if (prob.hasNext()) {

        hasProblem = true;

    }

    // -------------------------------

    // VR CHECK (Vulnerability Response)

    // -------------------------------

    var vr = new GlideRecord('sn_vul_vulnerability');

    vr.addQuery('change_request', current.sys_id);

    vr.query();

    if (vr.hasNext()) {

        hasVR = true;

    }

    // -------------------------------

    // BLOCK TRANSITION IF NONE FOUND

    // -------------------------------

    if (!hasIncident && !hasProblem && !hasVR) {

        gs.addErrorMessage("Emergency Change cannot move to Assess without a related Incident, Problem, or VR record.");

        return false;

    }

    return true;

})(current);

[Ankur Bawiskar]

@Debasis Pati 

you should use script include function and then call it in Manual condition string

If that evaluates as true then that UI action will be seen

new ScriptInclude().functionName(current)

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Debasis Pati]

Hello @Ankur Bawiskar ,
Yes i do not want this button.
This is what my exact issue is when i created this state flow a ui action is visible on the form.
I do not need this actuyally.
with state flows why a ui action is getting created?

[Ankur Bawiskar]

@Debasis Pati 

with State flow UI action is auto-created, it's OOTB behavior

Based on condition it will show/hide

For your requirement you can add manual condition and call script include function and make it return true/false

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Debasis Pati]

Hello @Ankur Bawiskar ,
My state transition in change is not manual it is all automated state transition.
I want to put this restriction before it moves to authorize  state so thats why instead of manual i am thinking of writing the same in automatic.