stockroom consumable button to submit as RITM form

[chercm]

Stock room consumable button how can i point to the RITM form template - peripheral that i created ?

[Niklas Peterson]

Hi,

You can use the window.location.href.

window.location.href = gotoUrl;

Have a look at the View Knowledge article  UI Action to see how it can be used.

Note! This is not how the Consume UI action is supposed be used. Consume is an asset management functionality not an end user functionality. Asset Managers or Stockroom manager would typically use it when they receive requests for consumables - not to initiate those requests.

Regards,
Niklas

[chercm]

the reason why i want to do it is there is no work logs and no ticket number indicated that the item have been drawn out . please advice if there is alternative way 

[Niklas Peterson]

Hi,

If the Asset Manager is acting without having a request then yes, but that's more process. When you consume you will get an asset record that is assigned to the user (if you select that). On that record you will have the details on when and who did what. 

If you replace the consume UI action with the logic of sending them to a Catalog Item, how would you actually perform the consume activity? My recommendation is to stay with out of the box Consume function and have process ensuring that there is a request to be worked on.

Regards,
Niklas

[chercm]

i have created a RITM form shown here where it will deduct the number of unit once the catalog task ticket is closed and i am able to create the below report with proper ticket number accounting for what the user have taken. And to be frank, it is not just me asking for it @Niklas Peterson 

https://www.servicenow.com/community/itsm-forum/add-worknotes-to-interaction-when-a-consumable-is-as...