stop sla on incident task when incident priority is not p1 or P2

[mregragui_ext]

Hello everyone can someone guide me through this need i want to stop sla on incident task when incident priority is not p1 or P2. ( i tried to dot walk the field incident in incident task but not working)

[ersureshbe]

Hello,

could you please confirm that you have established separate SLAs for incidents and Incident Tasks? If you have distinct response and resolution SLAs for Incident Tasks, you can specify them within the SLA Definition configuration. Kindly refer to the screenshot provided below.

[mregragui_ext]

@ersureshbe i didn't get your answer could please explain more ? Thanks in advance!

[AndersBGS]

Hi @mregragui_ext ,

Just dot-walk the incident table and state your condition:

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders

[mregragui_ext]

@AndersBGS  Hello i tried this one not working for me