Hi,
There are two fields- state and incident state. These two are supposed to sync and have the same values.
We have an issue in this. See below. In 1, the incident state field is in sync with state field. However, when the state is changed to pending, incident state is set as pending, but old value is shown as resolved. How the old value is shown as Resolved. It was in progress state earlier.
Then I checked the history. There also I do not see anyone changing the value to resolved. Can anyone suggest what can be the issue.
