We're reclaiming inactive PDIs to keep them available for active builders. Learn what's changing, who's affected, and how to protect your work. Read More

ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Preventing multiple users updating the same record

Hi,I want to Prevent multiple users updating the same record at the same time.I know we have following link for the solutions.http://wiki.servicenow.com/index.php?title=Creating_an_Alert_to_Prevent_Simultaneous_Record_UpdatesBut in addition to that, ...

youngistan by Mega Contributor
  • 2896 Views
  • 4 replies
  • 0 helpfuls

Follow up date reminder email

When are using the OOTB "Follow Up" field on our SN instance. We have a requirement on the back of this OOTB field within the incident table: 1) An email notification to be sent to the "assigned to" colleague when the follow up date & time is met Th...

find_real_file.png
ToniOxley by Kilo Expert
  • 2718 Views
  • 1 replies
  • 0 helpfuls

Resolved! show calendar date/time fields in EST

Hello,   We have 2 fields in a form. 1. Expected Start Date/Time 2. Expected End Date/Time   The above 2 fields show the system date/time.   I want 2 more fields below below the above mentioned fields with name : 1. Expected Start Date/Time (EST) 2. ...

Resolved! How to modify a variable in RITM using REST API?

I have a catalog item with a few variables. I am able to create RITM's for this. But I want to modify an RITM at a later time i.e I want to update one of the variable's value of the RITM using REST API. How can I achieve this? Is there an out of the ...

Notification is not getting triggered.

Hi All, I have come across an issue and I'm not able to find the root cause of that. Stating the problem below, any assistance is appreciated. Issue: I am working in a scoped application. Wherein I have two tables one table is extended from the task ...

Madhumita3 by Kilo Contributor
  • 2665 Views
  • 7 replies
  • 1 helpfuls

Resolved! Filter Location on the basis country

Hi All, I have a dropdown field for the country in catalog item and I wanted to filter location which is a reference field based on the selected location. I am trying to write a reference qualifier and but values are still not filtering. function get...

KS7 by Kilo Contributor
  • 4727 Views
  • 10 replies
  • 0 helpfuls

Get logged in User's country

Hi, I am able to get the location of logged in User but I am not able to get the country. Please help. gs.getUser().getLocation(); is workinggs.getUser().getLocation().country; is not working Regards, Sreedhar

Resolved! validate the excel parser in catalog item

the condition is when a user attaches the attachment in catalog item   if the excell headers didnt matched with {number,name,assigned to ,assignment group) the attachment should not attach to the catalog item    by using Glide Ajax in catalog item i ...

find_real_file.png
shashank32 by Giga Contributor
  • 4040 Views
  • 11 replies
  • 0 helpfuls

Resolved! How to redirect to portal page based on search keywords - PORTAL

Hi all, Some one suggest me please  how to redirect to Portal page based on search Keyword Ex: when i type Covid19 or coronavirus in search bar automatically it should be navigate to Covid Portal page. So how can we do this. if it is not possible to ...

find_real_file.png