Resolved! Certified system Administration (CSA Exam)
Hi everyone, I am about to give an atempt on csa exam, can anyone suggest me to take exam in online mode or offline mode? Thanks and Regards
Forum Posts
Resolved! String conversion to HTML-Incident to knowledge creation
Hello Experts, We have BR to auto-create KB from incident. In description fields we put issue detail in multi line text. When KB created from incident then KB show all multi line text in single line. There is some issue in conversion of string field ...
Resolved! How to create a UI Page with choice field having value based on the assignment group ?
I want to create a UI page which will be having a choice field and it should pop when Ui action is clicked. On the incident form when assignment group is selected , the UI page should have choice value based on that . I have a different table where t...
Do Standard Change templates have a valid to date OOB?
The idea of a standard change template having a valid to date and requiring it to be reviewed and approved again by our CAB is being discussed in my organization. Is this OOB funtionality? The idea is that once a Standard Change template is approved,...
Export all the incident tickets to excel
Hello, We wish to export all the incidents which are around 90K to the excel file, is there any way to do this task. Thanks in advance.
Conflict status and conflict last run field not get updated even after execution of schedule job.
I have enabled the property 'change.conflict.refresh.scheduled' to detect conflict only when schedule job is run . But when the schedule job is executed then only the 'Conflict' Tab section gets updated with the list of conflicting CIs, but Conflict...
ATF : Step to test dependency between Assigned to and Assignment group in Change/Inc form
Hello Everyone, I'm trying to add a ATF step which should give result on the dependency between Assignment group and Assigned to. For eg. When Assignment group is selected the assigned to field should only refer the group members Thanks in Advance!
Resolved! How to make end date auto populate to a year after based on start date?
Hi Community, How to make end date auto populate to a year after based on start date? For example, when I select 19-May-2022 in start date, the end date should auto populate to 19-May-2023. How can I achieve this ? Kindly, please help. Start and End...
Resolved! Glidesystem (gs) to get current employee_number
Hi Everyone, i need to know employee_number from current user's using glidesystem to insert into default value. Thanks
How to add button to portal widgets
Can someone please explain step by step how to add button to the portal widgets. I need to add third button called Put-on hold. in addition to these two buttons.
when all child tickets are closed then the parent ticket should be closed automatically
Hi, when all child tickets are closed then the parent ticket should be closed automatically Thanks Akhil
Script to set Variable on RITM
I have a workflow that I need a Variable field filled in IF a selection is made - the script I have written isn't doing anything. I have also tried current.variables.account_new_ifsopstitle = account_new_ifsopstitlenovacura;(account_new_ifsopstitlen...
Copy ritm variable details to ritm description
Hi all, Could any one help me with script, I want to copy the variables and variable values to ritm description field via background scrip
how to find a button to click?
Hi everyone, good day I have been trying to do some automated test with ATF tool In one scenario before fill all the field I need to click the Submit button I try with Click component (Custom UI) but in the dropdown list it's not show me the button ...
Not able to change the State and not able to Update Additional Comments and Work notes on the Incident Form
Hi, Not able to change the State and not able to Update Additional Comments and Work notes on the Incident Form. State, Assignment Group, Assigned to and Short Description are moved to "read-only" state as soon as the State is moved to "Awaiting Ven...
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