System updating cmn_notif_message, turning send_email to true

[ryankalinoski]

We had the system update a bunch of notification preferences for two groups of users.   These two groups have the "Incident - Assigned to my group" notification set to not send on their personal preferences.   This is intended.   Last Wednesday, the notification preferences were turned to true, causing a flood of notifications for these users.

I have tried looking in business rules, scheduled jobs, UI pages, fix scripts, background scripts, transforms.   Nothing looks to be editing these preferences.

Anyone come across this or know where to look?

We are on Istanbul Patch 3

[Alikutty A]

Hi Ryan,

Have you checked the updated by of these notification messages in cmn_notif_message table to confirm that it was system initiated action?

Thank You

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[ryankalinoski]

yes the updated by is system

[Alikutty A]

Can you check on the notification if force delivery field is checked to true?

Forcing a notification means that the relevant users receive the notification, even if they have not subscribed to the notification or have turned off the subscription.

Force a notification to be sent

Thank You

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[ryankalinoski]

Audited the notification and force delivery has never moved from false.   thanks though