Hi, all I am really stuck on this lab assignment in the ITSM Simulator. And really need som help to understand how this works? All incidents should be assigned to a support group based on point of contact. For example initial assignment could be diff...
Hi All,Could any one give the real time example of "instanceOf" operator in service now, How can we use this operator and where can we use this operator Thank you
Whenever one of the approver is requesting catalog item. Approval is getting auto approved despite having 3 other approvers. Is this OOB functionallity ?
Hi, Restrict specific group incidents to only its group members and the creator to search/read the incident. I'm trying below ACL to restrict but not workingCondition:Assignment group is "Restricted group name"Script:gs.getUser().isMemberOf('811b20e2...
What is the purpose of ServiceNow releasing this (sn_km_api) plugin to read knowledge articles via API without authentication?Who on earth doesnt want to use authentication?We already have Table API using which we can get things done!
Hi expert,In my PDI, if I am on SOW , there is SOW search is activate and also I am able to see a button on the right side by which I can select the search(Global or SOW). like below screenshot:-But in my company dev instance it is showing global sea...
We have several reports where the graph label text is truncated. Is there a way to increase the space used to display the labels? Screen shot of an example attached.
Hi All, I am working on a requirement to limit the number of items that can be added to a cart is 20.If user adds 21 item then an error msg , or info msg or an alert to notifiy user that max number of items allowed in cart is only 20. Wrote Before ...
Hi,I have a business rule I implemented as we have a group of users outside of out Core IT area that we want to be able to assign certain incident, requests etc to work on. We didn't want them to have full access to all other items though as no need...
I want to add tag to a record while creating a record from a script. Tried to create a tag in the Tags table and used :rec.sys_tags = "c4567bbd97086ad0523cb12ad0532345"; it did not work. Any other ideas?
Hi All, i have a catalogue item which contains a multirow field type. this multirow field contains 2 columns. after i submit the request via service portal, i inspect the ritm and the multirow variable is empty. why? is there anything alse i should ...
Hi Guys, I have a use case where if assignment group manager is not active then his manager will be populated using flow designer.below are the steps : here i am getting the records whose manager is active false here where i am trying to traverse th...
Hi Team,We were trying to understand more about the accessibility features from the mentioned link: https://www.servicenow.com/docs/bundle/yokohama-platform-user-interface/page/get-started/servicenow-overview/task/next-experience-accessibility-prefer...
Hi, 1. After creating a database view , adding the tables you want to combine , how to define where clause?2. How do we know which one to write where clause for??3. For example, see the picture below,- How to judge where to write the Where clause? a...
