Hello, I try to display a paragraph as a plain text annotation in a form section located in Change Request table. How and where can I configure the font size, the text direction and all of these paragraph configurations?Only found a sketchy way to in...
Hi all, I am noticing that certain users / approval groups are taking a long time to approve changes assigned to them so I was hoping to setup a report to show long a change approval task is sitting there unactioned for the last 30 days. We have thre...
Hello, I am trying to gather information from a user in order to populate a PDF via document tasks. I'd like to gather all the information using a record producer and some subsequent forms, prepopulate the PDF, and then assign it to the appropriate u...
Hi,There is a requirement for me to create an Inbound email action. So, for this I created the email account in production and authorized it. The connection was successfully established.Now I exported this email account from Production to dev enviro...
Good evening.!I have a Catalog Form where the Flow designer is not working properly, as it has lot of Create REQTASK conditions, because of which, sometimes, the RITM remains open, even after the REQTASKs get closed. I don't want to touch the Flow de...
The number counter is OOB, still - why does the error comes up while inserting the service offering : Invalid insert error thrown when a service_offering record is being created. Error : Check uniqueness for SN App Service ID <SN APP ID>". Business R...
In our system, when a case is created in the provider instance, a corresponding incident is generated in the consumer instance via RTD. During this process, additional comments from the case in the provider instance are automatically synchronized to...
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Hi Community,So I have to make change request planned start date (start_date) on the schedule tab editable only to the users in the group which is present in custom field in the change request form. The field change request planned start date (start_...
We have created the 'Link to Change' Search Action Configuration for Agent Assist for change requests. The button is displayed as expected; however, when we click on it, nothing happens. The expected behavior is that when we click on the 'Link to Cha...
HiI have created a report to check the duplicated user accounts. To achieve this, I've created a new script include to return all the duplicated records by my field "Global ID". To check if the script is correct, I ran it inside a background script...
Dear community,Hope you are doing well & good !"I am looking for a solution to reassign cases to another group when a skilled individual is unavailable online, as per the skill-based assignment rule in Advanced Work Assignment (AWA) in ServiceNow. Co...
Hi All,I am having a requirement to call variables details in notification when we are sending it to requester.Please let me know how I can call the variables in notification. Sample:Hi <requested for>Based on selection, these are the below details t...
Dear Experts, We are creating a new conflict state in the conflict table stating " In the Maintenance Window*. Not sure whether someone has tried to create this as a custom state OR as a conflict entry... I tried creating a property and putting thi...
How to Create a role ABC and assign the role to a user who will only be able to edit short description on form view of an incident and other fields will be read only?
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