Hello folks,We got a requirement of highlighting (adding '!' icon similar to 'vip' icon) Incident Number in list view if:The time on 'Follow up' field is within one hour from current hour. I created a field style in 'sys_ui_style' and have tried ever...
Hello, I have two List collectors on different tables.List collector 1 - Change Table - Referenced to IncidentList collector 2 - Incident Table - Referenced to ChangeWhen List Collector 2 on Incident Table is updated with any Change Request, The Inci...
Good afternoonI would ask help on topic in objectI have a request from the owner of an Assignment Group, to export all SCTasks and relative Items on whitch groups has interacted, and report if interaction is directly as first assignment group, or ind...
I haven't found any formal documentation on the wiki about calculated fields. Could someone please direct me to an article that I missing or are the plans to create an article for this?Thanks,Scott
Hi,How to link a kb article in the hint of a field label like in the image attached ? Thank you.
Currently we can Cancel a request by updating the Request State to Closed Cancelled, or by clicking on Cancel Request.. This cancels the REQ and updates the RITM and SCTASK to Closed Incomplete. We would like this same functionality from the RITM. W...
Hello ServiceNow Community,I’m currently facing an issue with the Change Management module in ServiceNow, specifically related to workflow automation and approvals.Here’s a quick rundown of the problem:Problem:When creating Change Requests (CR) in Se...
Which moduale is related and available on demand for AI - ITSM ?
Hello Community! My requirement is. I need to develop SSO integration with microsoft entra id by using openID connect identity provider.For that I have created below openID connect identity provider Initially page is redirected to enter id and pas...
We'd have a need to create a group hub. The one group (10 people) doing triage for many groups - all tickets appear in "my groups work" - but preferably without needing to add the triage members to every single group. This triage group would only se...
Hi There, We are building out Agent Workspace for our Service Desk to use. One of the requirements is for them to be able to add additional approvers from either the RITM or SCTASK. We have this set up using the related lists on default view and the ...
When my company logs changes, the impacted services (application services, business offerings, business services) are returned as desired into the Impacted Services tab on the change management form. We have a business requirement to for servicenow t...
Hi All, I'm trying to add the CI Relations section to the form. When checking how it is implemented in other tables, it shows the message: "The CI Relations formatter only supported in UI16 and earlier." This is the required section: Is this the sam...
Hello Community, I am facing an issue where all workflows in my ServiceNow instance are not working. Whenever I try to trigger a workflow, it keeps loading indefinitely and does not proceed further. What could be causing all workflows to be stuck in ...
Hello All,Our requirement is to update the replied content from an email into the worknotes section of a ticket. I created an inbound action for email replies, designing the script based on my email format (worked properly). However, when other users...
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