System updating cmn_notif_message, turning send_email to true

[ryankalinoski]

We had the system update a bunch of notification preferences for two groups of users.   These two groups have the "Incident - Assigned to my group" notification set to not send on their personal preferences.   This is intended.   Last Wednesday, the notification preferences were turned to true, causing a flood of notifications for these users.

I have tried looking in business rules, scheduled jobs, UI pages, fix scripts, background scripts, transforms.   Nothing looks to be editing these preferences.

Anyone come across this or know where to look?

We are on Istanbul Patch 3

[Alikutty A]

Are you able to replicate the issue?

Thank You

Please Hit Like, Helpful or Correct depending on the impact of response

[amlanpal]

Hi Ryan,

OOB there is a Script Include present named 'SubscriptionUtil' which generally works for Configuration Item table. Please check there is there similar Server Side script present which was invoked at that time.

I hope this helps.Please mark correct/helpful based on impact

[ryankalinoski]

No script ran or addition script (not oob) present that manipulates cmn_notif_message