Table access to list of records in ACL
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
In Access Control List, having 2 roles which is admin and catalog_admin and it's related to diagnostics_history table. now user have the only catalog_admin role, it's got restricted and the user was unable to see the table list of records, only those users have the admin role then that users only able to see those records in that table.
Please let me know the possible scenarios why it was got restricted to show the records for only admin role, and we need to show the records in that table those who are the member of catalog_admin role also.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
if user satisfy any 1 role the roles section will be true.
Did you check any script is written in advanced script section?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
There is no script added and also no condition added, but those who part of catalog_admin role, they are not able to see those records in diagnostics_history table even the role added in the acl.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
Hi @VALLUB ,
Its likely due to read acl for the catalog_admin role on that table....ACL govern access to records, and if no ACL exists for a specific role, users assigned that role won't have the necessary permissions to view records, even if they have access to the table itself.....
To resolve this, you can create a new ACL for the catalog_admin role with the read operation on the diagnostics_history table. Ensure that the ACL conditions and scripts (if any) are appropriately configured to grant access to the intended users....
If you found my response helpful, please mark it as ‘Accept as Solution’ and ‘Helpful’. This helps other community members find the right answer more easily and supports the community.
Kaushal Kumar Jha - ServiceNow Consultant - Lets connect on Linkedin: https://www.linkedin.com/in/kaushalkrjha/
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
yes, but already have the read acl for the catalog_admin role