TAG &

[RodolpheT_]

Good morning,
Could anyone help me?
I would like to know if it is possible to automatically trigger an email notification to 1 or more users as soon as a tag is associated with an incident?
Many thanks in advance for you help,
Best Regards,
Rodolphe

[Dr Atul G- LNG]

Seems, there is no option to add tags in the condition for notification. 

[Shivambitanwar1]

Hi Rodolph,

Technically yes. You can have a BR on label_entry Table,Condition when Label Target is incident. When the record is inserted . You can have a logic there in script to call an event using gs.eventQueue().  Use the trigger in the notification to be Event is Fired  .

//Shivambi

[Ankur Bawiskar · Accepted solution]

@RodolpheT_ 

This is possible tags are stored in label_entry table

So you can have an event, notification on that table and have after insert BR and pick the incidents assigned to user and send email

I hope you will be able to take it from here, creating event, notification etc

Query incident table with that Target ID and get the assigned to user

when you add a tag to record it looks like this

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@RodolpheT_ 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.