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RodolpheT_
Tera Contributor

‎01-27-2025 01:45 AM 

Good morning,
Could anyone help me?
I would like to know if it is possible to automatically trigger an email notification to 1 or more users as soon as a tag is associated with an incident?
Many thanks in advance for you help,
Best Regards,
Rodolphe

 

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Ankur Bawiskar
Tera Patron
Tera Patron

‎01-27-2025 07:39 AM

@RodolpheT_ 

This is possible tags are stored in label_entry table

So you can have an event, notification on that table and have after insert BR and pick the incidents assigned to user and send email

I hope you will be able to take it from here, creating event, notification etc

Query incident table with that Target ID and get the assigned to user

when you add a tag to record it looks like this

 

AnkurBawiskar_0-1737989769949.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

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Ankur Bawiskar
Tera Patron
Tera Patron
In response to Ankur Bawiskar

‎01-28-2025 06:59 PM

@RodolpheT_ 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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RodolpheT_
Tera Contributor
In response to Ankur Bawiskar

‎01-28-2025 10:24 PM

Thanks for your help Ankur,

Have a good day,

Regards

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