Task assignment groups are not copied over when a change is copied

[Sravani47]

Task assignment groups are not copied over to the new change when user copies a change record. The assignment group of the change record is being added to tasks instead of copying the task assignment group on the original change.

The task assignment groups should be copied over to the new change. Copy Change is a UI Action on the change form. Please find the attached screenshots for reference. 

Kindly assist on this requirement.

[Kieran Anson]

Hi Sravani,

Is assignment group configured in 'com.snc.change_request.copy.attribute' property to be copied over? This property controls the values copied on the main change record. Has the UI action been customised at all? Are there any potential business rules running on insert to override the value?

For related lists, com.snc.change_request.copy.related_lists controls the copy behaviour. For change tasks specifically, com.snc.change_request.copy.rl.change_task.attributes controls which fields are copied. If assignment group is not listed in this property, you may have some default BR running to set the assignment group

[Sravani47]

Yes, we have system properties configured on copy change. Please find the attached system properties and UI Action code.

[Sravani47]

Can any one please help me on this, it is very urgent requirement.

[Kieran Anson]

Have you investigated whether any business rules have been created or flows which could be altering the value? Business rules can be detected via script tracer. For flows, view the history of the record to see if the assignment_group value is being modified after insert. You will see the previous and new value in the audit history as a flow will run after update asynchronously.