Task assignment groups are not copied over when a change is copied
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2 hours ago
Task assignment groups are not copied over to the new change when user copies a change record. The assignment group of the change record is being added to tasks instead of copying the task assignment group on the original change.
The task assignment groups should be copied over to the new change. Copy Change is a UI Action on the change form. Please find the attached screenshots for reference.
Kindly assist on this requirement.
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2 hours ago
Hi Sravani,
Is assignment group configured in 'com.snc.change_request.copy.attribute' property to be copied over? This property controls the values copied on the main change record. Has the UI action been customised at all? Are there any potential business rules running on insert to override the value?
For related lists, com.snc.change_request.copy.related_lists controls the copy behaviour. For change tasks specifically, com.snc.change_request.copy.rl.change_task.attributes controls which fields are copied. If assignment group is not listed in this property, you may have some default BR running to set the assignment group
