Task Intelligence for ITSM

pratima_G
Tera Contributor

Hi All,

 

We are trying to implement Task Intelligence for ITSM.

We have installed all the required plugins, created new models and deployed them.

But somehow, if new incident is created , it is not auto-filling the values in the mentioned fields.

Can someone explain the procedure that they have followed to get it work ?
Any help on this is appreciated!

Thanks!

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