I know that there is a way to set up the system to notify the technicians everytime an update takes place within a task/incident assigned to them. I would like to make sure that this is taking place within our environment.
I believe that this is a business rule and I am just trying to figure out which one it is. Any help would be greatly appreciated here!!!
Question is, why is this there by default? Seem like a catch-22 to me. If the event doesn't trigger, how does the assignee get the task to put a start date in? If anyone can explain the logic I'd really like to hear here it. Cheers.
