Hi All,I would like to merge the OOTB (Out-of-the-Box) and custom scripts in the skipped records; however, the Save Merge button is not working.Could you please guide me on how to use this functionality? I noticed that the Save Merge UI Action is ava...
Does ServiceNow have a native repository to store codes similar to Jira? I know in the past it was not available in SN but a lot has change to date.If there is none in SN, what integration would you recommend e.g. Jira, GitHub, etc.
I want the value entered in a Single Line Text variable on the Catalog Item form to be used as the Catalog Item price, so that the item price is dynamically determined based on the user-provided value at the time of request submission.Is this possibl...
We are currently managing approximately 130,000+ error logs ('syslog' table) in ServiceNow and have successfully resolved the majority of recurring issues through root cause analysis, script optimization, workflow corrections, integration fixes, data...
Hi Team,I'm troubleshooting a Flow Designer approval issue where the Ask for Approval action is being skipped.Flow Output:Action Status: SuccessApproval State: SkippedApproval Reason: "Skipped due to no valid approvers"In my case:The approval is conf...
Hi, I am trying to migrate some of the standard change templates from one instance to another. I took the xml export of the following tables and imported them into target instance:std_change_record_producersc_categorysc_cat_item_category in the firs...
I'm working on our Service Portal and have a custom widget that I'm trying to add snc_internal and snc_external roles to. However, I just noticed that those roles no longer exist in any of our instances as an option and the weird thing is I have many...
Hi AllThere is scenario where after flow is triggered, flow should wait untill 25th of everymonth, How we can achieve this in flow designer?Could someone provide response on this?Thanks in advanceThanks,Nandini
Requirement: Populate Chat Summary Before Interaction ClosureWe have a requirement to populate the Chat_Summary field on the Interaction record with a summary of the ongoing chat conversation before the Interaction is closed.Currently, the out-of-the...
I want to restrict ITIL user from creating new dashboards. Below highlighted button should not be visible for ITIL user. How to achieve that?
Hi Community,We recently reviewed the ServiceNow Health Assessment report for our Norstella instance and would like to understand the best-practice approach for analyzing and remediating the findings.The Health Assessment categorizes findings into Ma...
I have created a Predictive Intelligence Similarity Model to identify similar incidents.My requirement is to identify an incident as Recurring when similar incidents meet certain conditions such as same CI/Service, Assignment GroupI am now looking fo...
Hey All! I'm researching whether ServiceNow can be used as a Document/Policy Management system. There a few requirements that we'd have to meet and I was thinking whether we could use Document Management for this. Did anyone come across something sim...
Hi Teamnotification configured on sc_task table and this is usingaction:inserted/updated record triggercondtion: assignment group changesUsers/Groups in fields: Assignment groupnotification is triggered but it showing empty recipients and below error...
here is an OOTB Risk Assessment available for Change Requests. Is there a similar Impact Assessment functionality available OOTB in ServiceNow?If not, could you please advise how we can configure or customize an Impact Assessment similar to the exist...
