Hi Team,I am working on the report “Count of Escalation Rate to Tier 2/3” and tried creating it using the sys_audit table.Currently, I am filtering based on assignment group using the below sys_ids:Tier 2: 25a066f41b7c0290adcd42e2cd4bcb1bTier 3: 6232...
Good morning.!I have requirement to create 2 indicators for Performance Analytics? We already have average time to resolution in our Dashboard/Report. We also want the below.Requirement:- Average time tickets stay unassigned as they enter my group. (...
Hi AllI have a question related to user's time zone. I set the time in CHG request and it is for example:Planned start date: 2026-04-02 06:30:00Planned end date: 2026-04-02 07:30:00 but in email notification I see thse dates as:Planned start date: 20...
How to Sync Multi Row Variable Sets Between Consumer and Provider Instances in ServiceBridge Service Bridge helps connect Consumer and Provider instances so that catalog items, requests, tasks, and fulfillment activities can flow between different Se...
Cannot remove Guest user set to CanRead in Knowledge Base.I clicked the Edit button, removed the user criterion Guest User from the Can Read List, and clicked the Save button, but it has not disappeared from CanRead. Why is this?
I have created several reports on the Dashboard using Performance analytics, but when I apply the interactive filter, it doesn't affect the filter. My client requires that all reports or PI should respond to the interactive filter. Could you please a...
Hi All,I’m working on a requirement in ServiceNow and would appreciate your guidance.Requirement:We have a catalog item for ServiceNow access. It contains:A variable “Service Required ” (dropdown) → includes Request AccessA variable “Type of Access” ...
I need to create a list view of all our reports. Since Report Name is not unique, I need the Sys_IDI've tried every which way but loose to locate and expose sys_id in the list view of sys_report or in report_stats.I am admin, but cannot see the fiel...
I added images to the description, and the users select the choice option in product variable, but when user selects a product, the related image also should be added to the incident created using record producer.
I want to send notifications to all translated version authors of kb article when linked parent article is submitted for review.anyone who already implemented this can share their thoughts.
Hi All,I am exploring service fulfillment steps based flow for catalog items. I see it has only 3 stages, one of them is Service Fulfillment Process. when I create a new flow and add stages from request item template, I see fulfillment stage but no...
Hi all, We are receiving an email in Outlook, and when we click the survey link in the email, it shows the error message: “You are not authorized to take this survey.”Could anyone please help us understand how to resolve this issue? Thanks and Regard...
Hi, How, we can copy RITM attachments to Approval records using Flow designer? Thanks in Advance! Regards, Nagarjuna
BackgroundDisabling an assignment group in ServiceNow is not a simple deactivation action. Assignment groups are deeply embedded across the platform and are referenced by both operational data (open work) and configuration logic (automation and routi...
Hi all, I wonder if associating multiple services to a single service request is a best practice and why or why not.E.g. 3 service requests to add a user to a specific group have been created for 3 different services and for each one the flow can be ...
