There are few KM expiry related notifications.Is it possible to exclude a specific individual from receiving notification based on ownership group of the articles.Suppose I am in multiple ownership groups but I only want to receive notifications for ...
Is it possible to change the text colour of work note and additional. Unable to set the colour bar for work note and additional comments but I need to change the text colour of additional comments and work note
In above image there is header menu called technology service. under this i need to add one category called human resource. I tried to add new topic in that taxonomy. Nothing works. Also i need to add new menu like technology service as groups.
We have notifications created on kb_feedback_task table when a user submit feedback for the knowledge articles they get the below notificationIssue here is when they click on the article they are getting below errorBut when I tried to open the knowle...
I did set up a new schedule page based on the OOTB Maintenance Windows and Changes (cmn_schedule_page). This new schedule page queries without any issue all our outages which are type "Planned maintenance". When the view of this schedule page or any...
Hi Team, When we search any text from the RITM we get the results as shown below, however the RITM results doesnt show the short description field in the search results, is it possible to add it? If ys, can you please let me know how?
Hi!We have a client that has added the Activity response buttons for email, and created Response Templates for each button. The issue is with the forward one, there is no value in the template, but when clicking the button the To-field gets an undefi...
Hi All,I have created a button on Workspace using the Button component. I want to hide it based on two conditions:The current record where the button appears has a reference in a specific tableThe Assigned to field of current record should match the ...
Hi All, I need assistance in scheduled job script to inactivate users who didn't log into system for 90 days and make them inactive. Also, check if the users inactivated has any opened tickets(Task Table), if yes create an incident to a dedicated gro...
Hi Team, We are going to automate some of the administrative tasks such as ID card request,Cab booking requests etc etc,so there are around 16 type of requests and we have excel templates where the user fills all the related details .Now it is being ...
Hi Team, Is it possible to exclude one specific member from an approver request when using the Ask for Approval action in Flow designer?For example:We have a group called ABC with five members. If the opened by member is also part of this group, the...
Good evening.!We got an issue where a snc_internal user was able to close the ticket, where he was not a part of the ticket's group or anywhere.When I impersonated him on Service Portal and searched the RITM number, it was coming up, and at the top r...
I'm currently working on a UI Policy that should trigger an alert message when the category changes from one value to another. However, it's not functioning as intended. I've attached a screenshot for your reference. It seems to work when I switch a ...
Looking for a way to use the item count to decide an action. We have a group that has a max of 250 people allowed, if there is 250 people in that group already, we want to create a task to put user 251 on a wait list to be reviewed manually. I can us...
Discovered Cases where there is a need to Revert a Normal Change that failed to be executed and the State is Scheduled or even Implement, and the desire is to allow Support to Reset / Revert the Change back to New so it can be Rescheduled and go thru...
