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Resolved! Link a request to change via flow

Hi, I have a flow that when a request with certain conditions is inserted a change request is auto made. How can I link the request to the change in the related list?

joshmorris by Tera Guru
  • 331 Views
  • 3 replies
  • 0 helpfuls

Managing Manual Approvals

Hi experts I have a custom flow for each state in the Change Request which handles state transitions, approvals etc.But anything manual disrupts the flow i.e. if the Change Manager adds manual approvals that is affecting the flow. What is the best ap...

Ash33 by Tera Expert
  • 242 Views
  • 1 replies
  • 0 helpfuls

Resolved! .insert() is not working

Hi Team,   A simple GlideRecord code is taking infinity time to insert a new record into a custom table I gave the sufficient role to logged in user to validate the create ACL but no luck   any idea on this ?

bishalsharm by ServiceNow Employee
  • 615 Views
  • 9 replies
  • 2 helpfuls

Onchange client script is not working.

When change request state is moved to implement state actual start date is mandatory. If actual start date is less than planned start, then throw error message and make justification field mandatory. I have written onChange client script for actual s...

Sangeetha8 by Tera Contributor
  • 524 Views
  • 8 replies
  • 0 helpfuls

Group to approve on behalf of other groups

We have approver groups broken down by business unit, in the event of urgent approval needed, we also have a master approver group that we would like to be able to authorize things on behalf of these groups. how do I give this group the ability to ap...

smacleod by Tera Contributor
  • 365 Views
  • 4 replies
  • 0 helpfuls

Resolved! How to change list view with UI action?

Hi all, I am trying to create a UI action on the Incident table that will switch the view to the Self Service view. Unfortunately I have not been able to find a solution. The goal is to create a related link at the bottom of the list view called "Sel...

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EJ13 by Tera Contributor
  • 349 Views
  • 2 replies
  • 1 helpfuls

Create Catalog Task on Selecting Variable

Hi All, I have to create a Catalog task for the Catalog item if the variable "Temporary" is selected, I have created Flow designer for the Catalog item and the Catalog task should create before or less than 14 days (<=14 days) on basis of Temporary d...

Dileep2 by Tera Contributor
  • 289 Views
  • 2 replies
  • 0 helpfuls

Teams Integration - Chat and Notification configuration

I need help to see if ServiceNow or teams has the ability to adjust the window size in Teams with the ServiceNow notifications. Currently its very slim and want to see if it can be stretched out to be easier to read. As you can see by the screenshot ...

EcFuhrmann by Tera Contributor
  • 251 Views
  • 1 replies
  • 0 helpfuls