When creating a new incident, in "related search" result, we can see the similar incidents/KBs, however one incident with the exact same short description and description doesn't display. I checked the other incident with the same status and the cre...
Pray patience while I try and explain this. So we have change requests and change tasks. The idea of change tasks is to execute a specific piece of work to assist with the progression of a change request, such as a comms piece, or some testing by so...
Hello Everyone,I have a requirement on the Change Request form in Service Operations Workspace.When a user clicks the Save button after filling in only the fields available on the Overview tab, there may still be mandatory fields present on the Detai...
I am working on a project where a client wants to build an AI data foundation, starting with improving their Knowledge Management. They have over 1,200 knowledge articles. I need to define what exactly we should assess and configure to prove that the...
Hi everyone,I am working on a ServiceNow dashboard where I have multiple Interactive Filters. One of my filters is Product (Reference: cmdb_model) and I would like another interactive filter to depend on the value selected in the Product filter.Examp...
Good afternoon.!I have created an Inbound email action and have set the email.from in it, but how can we achieve this using Flow designer used as an Inbound email action?Please help.Flow designer:@Ankur Bawiskar @Dr Atul - LNG @Viraj Hudlikar
Hey we need to configure a Y/N confirmation pop-up window "Are you sure you want to create a new CHG?" before the new form is created. Curren;ty we click on any of the standard change template(image attached) it creates the standard change record an...
We have Deny write ACL on knowledge form. Whoever the user having knowledge admin role they only can able to edit the knowledge articles which are review and pending retirement state. So now we want to give update work notes access to non knowledge ...
As I was exploring the Australia version, I was unable to find the Change and Problem applications in the Filter Navigator. I also checked the Application Menu table (sys_app_application), but I could not find any records for Change and Problem. Is ...
Authors note - AI was used to generate significant portions of this document. It's Monday, and I'm fresh into a new ServiceNow developer role at a company that I have just joined. I'm given access to the development environment, handed a few assignme...
i have created a custom widget and i need to place that on the right side below the submit on the form in esc portal but now it is in the bottom of page What should i change in esc portal so that my custom widget appears on the right side of form
Hi, I have 2 fields that reference the location table. I would like the display value on the form to be different than the other field. Is there any way to achieve this as I can only change the display value of both and not just 1?
In the list view the VIP icon is not showing, but in the form view its showing How to make it work for list view also
Worknotes are Duplicating in rm_story table whenever I added the urls
Hi All, When I clicked on schedule assistance on a change request conflict calender, it is saying no schedules available even when there is a upcoming maintenance window in few days. We are using oob change request conflict detection process. Please ...
