Hi All, I have created a custom list in SOW ,called as Agent Presence under Team Management category as shown in screenshot.Now mine requirement is I want to show this team management and agent presence only to those group managers which group has ro...
We have a handful of scheduled reports that have advanced conditions. These conditions have stopped working due to the crack down on sandbox scripts (KB2944435). We have followed the advice and moved the code to a script include. The function works ...
I'm facing an issue where a few images embedded in a Knowledge Base article are broken. When I checked the corresponding records in the sys_attachment table, I couldn't find the image attachments there either.If I open the image source URL in a new b...
Hi, How can we enable Communication Plans and Playbooks for P1 Incidents, similar to the functionality available for Major Incidents? Thanks in advance
Hello Team,Thanks for your time, i am looking for doc. could you please help me on that like proposal document to propose a customer (project plan, and consulting doc of service-now project) of customer to cover all functionalities/modules of servi...
Hi everyone,I have a very specific reporting requirement and I am trying to figure out the best practice for implementing it without creating technical debt.The Requirement: I need to provide a list/report that shows the following:Only Resolved Incid...
hi , i have created a list collector in that i need to show different display value without changing the reference table configuration list collector name is select the asset ,here by default showing the display value but i need to populate the asse...
Good afternoon.!On SCTASK, the SLAs are clickable (hyperlink) but on INC, the SLAs are not clickable(hyperlink). SCTASKINCPlease help.!@Ankur Bawiskar @Dr Atul G- LNG @Viraj Hudlikar
We are trying to integrate what's app to servicenow using twilio and one of the requirement - is creating incident ticket after converting what's app voice recorded to text We are integrating WhatsApp with ServiceNow using Twilio. One of the require...
***Please answer only if you are aware of the technicals. Dont use GPTs and provide the answer :)*** When I create a new System property, Ignore cache field is checked by default1. What exactly happens when I submit this and call this property from a...
hi community, after completion of upgrade in test environment. There is a SSO login issue for users. Can you please assist how to resolve this issue. "Invalid SSO used for login. please contact your administrator" Regards,tulasi.
This article is a continuation of the previous discussions on integrating Confluence with ServiceNow for knowledge migration. If you haven’t seen them yet, I recommend checking out these two articles first:Confluence Article 1 – Importing Knowledge A...
Hi All, I recently came across a requirement where I have to display the stages of an RITM along with current stage in the email sent to users. For ex - these stages should be added in the email sent to user. Suggest me on how can I achieve this ?
Hi All, I have a issue where I have a notification for KB articles which are going to expire in 10days the email should be triggered to the KB article author and in CC same Knowledge base managers or owners.But in case the the notification is getting...
I want to add more details to the @mention function of Service Now. Currently, we run into an issue where we have users that have the same name. When we use the @mention function it only shows the First Name and Last Name of that user. I want to add ...