Hi all,I’m working on a reference field (“Created Asset”) on the sc_task form, and it should display all hardware assets assigned to the user in the Requested For field.Earlier, the dropdown would automatically show these assets as soon as the field ...
Hi all I am able to see the "View Assessment" button in the Change Record in SOW under the Record Information Tile but only in the New state. Once the state transitions, the view assessment button is not available, it disappears. Does anyone know whe...
How do I get users who have only ITIL role but not any other role like admin role?
Hi All,I implemented an integration with SAP where we have three connectors across the Dev, UAT, and Prod environments. The web services provided by the client are different in each environment. These web services are used in catalog forms and flows....
Hi Team, Currently, we are using the Manage User License catalog item. Once the approval is completed, a task is created for the Security team, and they manually add the specified user to the mentioned license.However, the requirement now is that onc...
I have a requirement where user should get informational message if he is trying to attach a file of more than 3MB on a portal. I'm trying to get this functionality done over a widget itself.below are my client controller and server script.Client con...
HI I have a requirement Like Filed names : Check in Field name : checkin Name if Checkin is Yes the CheckinName field should fill with ("Today_")if Checkin is No then CheckinName field should fill with ("Tomorrow_")How to archive this in catalog onch...
Hi, I have a copy of the normal change workflow that i am creating different tasks based on the category used. I have been able to get the tasks to be created and set the order field on each of these which uses a seperate task workflow. The requireme...
Hi everyone,I need some guidance. I’m good with ServiceNow concepts, but I’m struggling with real-time scenarios due to limited hands-on project experience. Because of this, I’m finding it difficult to clear interviews.Can someone please help me with...
Is it possible to sync Change Calendar entries from ServiceNow to Google Calendar so stakeholders can view change windows on their personal calendars? If this is supported, what setup is needed to make the Change Calendar publish events to Google Wor...
Hello All,I have a requirement where I need to add a custom button in the Worknotes section of an RITM (Requested Item) for a specific catalog item. The conditions are:The button should only be visible after the associated task is completed.When clic...
Hi All,We can see upcoming shifts in the on-call schedule, but for some users the section is empty. Is there a specific time range that determines when upcoming shifts appear? If so, where is this configured? Thanks!
We recently deployed ServiceNow ITSM in our organization replacing a very archaic system for our IT requests and incidents (I feel like we upgraded our car from manual/crank windows to power windows!). We have not yet deployed the Employee Portal to...
Hello,We recently switched to using the Next Experience and setting up AI Search for the global search. When users search for something the incidents that get returned are not able to be clicked on and taken to the incident. How do I update the searc...
Hi everyone, Currently, i am working on a usecase where in i need to create a condition builder on the service request and in order to do so i found one article which is pretty elaborative https://www.servicenow.com/community/developer-articles/repli...
