Teams Notifications to assignment groups.

[Dileep Kumar2]

I got a requirement to send teams card notification to all members of assignment group. I have built one custom Teams card and added assignment group in the recipient list. But I can see that no teams cards are getting triggered.

Its very simple notification when an incident is created and assigned to some group all group members should receive Teams notification. Its working for individuals but not for group.

Any help will be appreciated!!!

[Yashsvi]

Hi @Dileep Kumar2,

Here's a concise approach to troubleshoot why your Teams card notifications aren't triggering for assignment groups in ServiceNow:

1. Verify Assignment Group Setup: Ensure the assignment group in ServiceNow is correctly configured with active members who have Teams accounts set up for notifications.

2. Check Integration: Verify the integration between ServiceNow and Microsoft Teams is properly configured and functional.

3. Review Notification Triggers: Confirm that the trigger conditions in ServiceNow are correctly set to send notifications when an incident is assigned to the assignment group.

4. Test and Troubleshoot: Conduct tests by assigning incidents to the assignment group and individuals within it to see if notifications are received. Check notification and ServiceNow logs for any errors.

5. Permissions and Settings: Ensure the ServiceNow user sending notifications has the necessary permissions to send messages to Teams and that there are no restrictions on group notifications.

6. Message Formatting: Double-check that the Teams card notification format complies with Microsoft Teams' requirements.

Thank you, please make helpful if you accept the solution. 

By following these steps, you should be able to pinpoint the issue and resolve why your Teams card notifications aren't working for assignment groups in ServiceNow.

[Subhash Kaushal]

Hi @Dileep Kumar2 

Make sure your MS Teams graph spoke connection is configured properly. Check the connection and credentials and make sure if OAuth token is set to expire in future, not in the past.

If you don't know what is MS Teams graph spoke, 

The Microsoft Teams Graph Spoke for ServiceNow Integration Hub is a plugin that facilitates communication between ServiceNow and Microsoft Teams. It enables you to send notifications and updates from ServiceNow to a designated channel within Microsoft Teams, streamlining collaboration and keeping team members informed about the latest developments on incidents or requests they're involved in.

Regards,

Subhash

https://subhashkaushal.in