Telephony Integration with Servicenow - Genesys

[Karthick PS]

Kindly someone help how to integrate Genesys with ServiceNow.

[Kristy Merriam]

Have you checked out the integrations published from Genesys?

ServiceNow Connector:
https://appfoundry.genesys.com/filter/genesyscloud/listing/63f3e200-0a04-4761-b471-bd73a90161d9

ServiceNow CTI:
https://appfoundry.genesys.com/filter/genesyscloud/listing/7e0a83bf-9967-4427-9f0c-534f7ba798eb

[Karthick PS]

Thanks @Kristy 

Is it OOB?

Or do we need to add any plugin and do the integration?

+

@Ankur Bawiskar 

[Kristy Merriam]

@Ankur Bawiskar is welcome to weigh in here, but from the Genesys website:

"The ServiceNow Connector for Genesys Cloud is the out-of-the-box solution to integrate all the Genesys Cloud channels inside ServiceNow using the Genesys Cloud Embeddable Framework. This solution allows having Genesys Cloud embedded inside ServiceNow so always visible and accessible whatever interaction is managed by the agent."

[Karthick PS]

hi @Kristy 

Sorry I am not clear and new to this.

Where can I see in ServiceNow that Genesys is already present?

How can I start doing it? Kindly help.

@Ankur Bawiskar