template editor and template editor global

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Brian Lancaster
Tera Sage

‎12-06-2017 10:47 AM

We gave a user template editor and template editor global roles.   For some reason they can create templates but they are getting limited option on what fields they can edit.   Any thought on why they do not have the ability see all the fields?

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Michael Fry1
Kilo Patron
In response to Brian Lancaster

‎12-06-2017 11:34 AM

Maybe ACL(s) preventing them from see field? I know we have save_as_template type, but didn't think that prevented users from seeing field.


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Brian Lancaster
Tera Sage
In response to Michael Fry1

‎12-06-2017 11:55 AM

That was it.   I just created an ACL with the Operator save_as_template and the file as incident.descrption where the script just returns true like the other ones and now users that have template editor can see description as an option.   Looks like you have to have save_as_template for any filed you want to be usable when creating templates.