On worknotes, only tagged person should able to see comments in which he/she is tagged
I got one requirement where if I tag a person name on worknotes then only that person should able to see the comment and no one else, kindly let me know how
Forum Posts
How to remove HTML Tags on the Scheduled reports from HTML type fields
Hello Team,I have a requirement to strip off HTML tags from the problem table reporting where the below snapshot shows 3 fields which are HTML type and renders tags on the list view/reporting. How to remove these tags only from scheduled reports. N...
Resolved! How to copy Favorites from one instance to another
Hello Community, I am working a lot on my customer's TEST instance of ServiceNow and I do customize my navigation panel a lot with favorites however, I wonder is there is an easy method of copying this personal setting from TEST instance to PROD? I ...
Tranformation event script vs Explicit Transform map script
I am curious to understand the transform map scripts execution order. As per the docs Import set functionality offers scripting capability at 3 locations. 1. Explicit Transform Map script (Executes after row transformation and before DB update) 2. Fi...
Resolved! Multi Row Variable Set - hide 'Remove All' and 'Delete' functionality on service portal
Hello, i saw multiple question regarding multi row disable Remove all button and as well as delete button but i am not getting any solution regarding in this issue. could not make it as a ready only variable because we want the edit button only in mu...
something went wrong request could not be submitted please contact the your system administrators.
When I submit the catalog item I am getting the following message "something went wrong request could not be submitted please contact the your system administrators." in service portal view. in native view catalog item is working fine. And when I ins...
Resolved! How to query the sys_template table in mass
Hello all, I am attempting to query the sys_template table with gliderecord and it appears that I cannot query the table to get a record set. I CAN however, query the table for individual records with this code: var template = new GlideRecord('...
User field should show users depending on the selection group selected in group field
Hi I had requirement to allow the user to select multiple users (list collector type) on user field and users should be populated depending on the group selected on group field referring to sys_user_group table. Can you please help me how to achieve...
Resolved! How to add a link(url) by using g_form.showFieldMessage()?
I need a link to be displayed if a user select "No" from Yes/No field. How do I achieve this?
Approval Flow for Change Management
Hello All,Can anyone explain how the OOTB approval flow is for the normal Change Requests?As per my understanding:If the risk is low then Approval goes to Assignment group manager and then assignment group members.If the risk is moderate/ high then t...
View of the OOB User Portal
Hi I have tried to look for the view of the OOB User Portal front and backend view (where all the cat items are) So that I can see how it compares to the ones we currently have Looking to see a view of one with widgets that users click on and then in...
Script include is not working properly
Script include is successfully receiving the values of sys id from client script but objects are not returning. Please help me on how to return correct values from script include. Thank youScript include: gs.info("check if it is checking for propert...
Resolved! catalogue item request number display in change record requests tab
change management catalogue item request number need to display in the change record "Requests" tab. This Catalogue item is using work flow.In the flow designer using with Actions "update record" we can achieve this one. Can you help me on how to ach...
Content Hidden problem while reviewing
Hi Experts, I’m currently building a community page in ServiceNow, and I’ve encountered an issue I can’t resolve. Here’s the problem: The approvers for this page are unable to view the actual content, as it appears hidden to them. However, they still...
Resolved! reporting configure function field, I need display value instead of sys_id
All, While creating a report, I need to concatenate the short description and assignment group to display in the report. I attempted to use the "configure function field" in a trend report, but it is displaying the sys_id of the assignment group inst...