Hi All, We are installing a plugin called "Citrix IT service management connector" with the version 25.1.0. I need a technical documentation and architectural diagram in ServiceNow. and end to end flow of the application. Please help me to get these...
Hi, When we are assigning people to groups and assign them the ITIL role, would/should that give them access to View, Create Reports and View Reports on Dashboards Or should they also be given another role as well if so what would that be ?
We have multiple Contracts in ast_contract, with CIs associated to them via the 'Contract Used By' related list. Not all CIs we have recorded are associated to a Contract. From a CI perspective, I cannot find a relation along the lines of "Uses Contr...
Hi, Am trying to create a acl on cmdb for two records that should be editable by only by members of x group. Tried creating table level write acl and in condition filtering with sys id then in script checking for user is member of x group then answer...
In Lower environments(dev, QA) When an existing Normal change of the CTASK is closed completed, the change request retrigger the Assignment group manager approval. This issue is happening only for the existing changes which are of Type = normal in Lo...
i have added the step to ask for approval but i am not getting any prompts for it from the flow. how to fix this ?
Hi Community, Good Day! I am stuck on an issue! I created a Process Flow Formatter for a custom table (x_table) and added 15 choices in the form of counting (one, two, three, four, up to fifteen). The Process Flow Formatter is visible, but the proble...
Hi All,I want to learn service bridge from scratch. by creating connections between two instance to everythingPlease suggest path or any tutorialThanks!!
Hello all, we have UI action(propose resolution) on case form. When we click on it, case state will go to "resolved"now my requirement is when we click on ui-action, intially state should go to "open" after 2/3 seconds state should change to resolved...
Hi,I want to configure that when notification triggers to user it should go as per user's language preference.I have tried with translator feature of ServiceNow but it is paid service. But instead of using that is there any way to send notification a...
Hi All,I have reference field category and a dropdown field field with yes and no on change table. I need to set the drop down value as "yes" when I select a particular record from category field . I have tried the below script but did not get expect...
Hello Friends,Need your help with this requirementThere are two drop down fields on the form:1.Select Request Area (select_request_area ) with 13 choices2. Request Type ( request_type) with 12 choicesgot a requirement like this , if select area = cla...
Hi Team, We have a field called "Vendor Number" on the table, which is linked to a catalog item for vendor selection.Upon checking, we discovered that some Vendor Numbers are missing from the dropdown menu.We found that these Vendor Numbers are not p...
Hello everyone,Can explain tell me about the difference between local update sets and retrieved update sets?
So I have been working on something and it occurred to me after several updates to a process and a table in the system that the design I had was probably not the best. In reviewing ways I could improve it I decided that maybe the best way would be ...
