why "snc_internal" is automatically getting added to ACL? how can we delete it?
why "snc_internal" is automatically getting added to ACL? how can we delete it?
Forum Posts
how to show options in a catalog item dropdown based on data from table and filled
Hi can anyone help me with scenario for :i have a dropdown field in a catalog item with name as ' scope of request ' and it has options as NDL,MNL,SYD and others which is coming from another table.(branch mappings table)we have a field in branch map...
Training Doc Intelligence on 50 Pages at Once in ServiceNow – Best Practices?
Hi Every One, I'm working with ServiceNow Doc Intelligence and currently, the platform allows training with a maximum of 25 pages at a time. However, I need to train it with more than 50 pages in one go.Is there a way to increase this limit? Maybe th...
Upcoming webinar: What's New in Digital Product Release
Interested in learning the latest about Digital Product Release (DPR), our new release management application? Register for our upcoming What's New in DPR webinar on 2/27. Discover what’s new in DPR introduced in our February release and get a snapsh...
Need help in queue triggers in AWA queue
Hi Community, Need help in configuring Queue triggers for AWA queue. I have created a queue trigger record for a queue and trigger type as Max wait time and want to switch to a virtual agent topic if max wait time is reached but currently it is not ...
Adding a variable summary to RITM/SCTASK work notes
When we are ordering a catalog item, i need a summary of all the variables to be posted as work notes. We have something called approval summarizer which gives a summary of variables in the approval record. I want a similar implementation in RITM wo...
Resolved! Getting 3rd party data and showing in catalog variable
Hi everyone, Can someone please help me with where the issue is while parsing the variable data? we need to show data in variableCreated a script include from which to get third-party data and show it in the catalog variable. {"result":{"catalog_item...
Resolved! Workflow is showing published(Checked out by)
I can't be ale to checkout my workflow. It is showing published but not triggering when conditions met. Please help me with this issue.
Adding a new state to catalog tasks
Hi Community, I want to add a new state on a catalog task for example "closed by automation" that when selected will make the catalog task inactive and the RITM and REQ also with the same state. I've tried doing this with a business rule which in tu...
Resolved! Need validate email id field on catalog item
Hi Team, How to write catalog client script to give email validation as it can accept only abc.ab@(companyname).com users only. Need to valid it for 2 email domains. Abc.ab @(companyname1).com Field is a single line text field(email Id). ...
Would like to know how exception field takes ' exception required' value on task_sla table
Hi Recently, we came across one issue where user is not able to see any records on the report which is added on the dashboard. I have seen 'exception is exception required' condition on the report but not sure how it sets to that value when task_sl...
Workday Learning Integration
Hello All,We have a requirement to integrate Workday Learning with ServiceNow. The key requirement is that when users search for Workday Learning courses in Employee Center, the relevant courses should appear in the search results and navigate direct...
Resolved! Anyone know how to hide a UI Action if any fields on a form have been edited but not yet saved?
Anyone know how to hide a UI Action if any fields on a form have been edited but not yet saved? If I have to, I will just use the OnChange Client Script, but I would have to get approvals to go that route.
Minor Normal change request/ Major normal change
My Requirement is Normal - Minor (as below) = 1 working day if i select the 2 days , i want the error message, but this code not working. var updated_date, planned_date, days; updated_date = new GlideDateTime(current.sys_updated_on); ...
Inquiry About ServiceNow's Knowledge Search Capabilities
I understand that ServiceNow has the capability to integrate with external systems for knowledge search. [Link] Would someone help me how ServiceNow responds, when the articles are stored in documents within an external system like SharePoint. Does S...