Temporarily disable Hardware Asset Management Professional Plugin

[Mary Ramirez]

Hello,

We recently installed several plugin dependencies in order to implement HAM/SAM in our ServiceNow environment but now we're getting errors when trying to close Incidents:

We discovered the error is a requirement of the HAM/SAM plugins:  https://docs.servicenow.com/en-US/bundle/sandiego-it-service-management/page/product/incident-management/task/track-ci.html

Is there a way to turn this off for now?

[Uncle Rob]

To the best of my knowledge Plugin activations are irreversible.  Did you do this on Prod without a test cycle?

[Community Alums · Accepted solution]

Hi Mary,

Rather than disabling the plugin, you can inactivate the business rule that requires the asset action be completed before resolving an incident.  

All the best,

Stephanie

[Mary Ramirez]

Thank you Stephanie - this worked great!

Mary

[Community Alums]

You're welcome 🙂