Temporarily disable Hardware Asset Management Professional Plugin

[Mary Ramirez]

Hello,

We recently installed several plugin dependencies in order to implement HAM/SAM in our ServiceNow environment but now we're getting errors when trying to close Incidents:

We discovered the error is a requirement of the HAM/SAM plugins:  https://docs.servicenow.com/en-US/bundle/sandiego-it-service-management/page/product/incident-management/task/track-ci.html

Is there a way to turn this off for now?

[Scott Hadaway]

Which business rule did you deactivate please?

[Scott Hadaway]

In case anyone needs; the business rules to deactivate begin with Check Ham Action.  There are two of them, 1 for Incident and 1 for change.

Hope this helps.  

[Anthony19]

The business rule needs to be promoted! Thank you Scott for providing the rules, it worked for us!

We had 3 where we set Active = false.

Check HAM Action is selected on incident (incident resoluton)

Check HAM Action is selected (for changesToReview)

Check HAM Action for Unauth change (for changesFromNew)