The attachment icon on Catalog Forms has changed after Australia Upgrade
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3 weeks ago
Good evening.!
We recently upgraded our Dev instance to Australia version, and now, post-upgrade, on the Service Portal > under Catalog Forms, the attachment icon has got changed and appears as a big-rectangular box.
Dev instance
But if we suddenly zoom-in, it again appears as normal as it used to look before.
Earlier, it used to appear as a paper clip icon, but now, it has got changed. Example below:
Test instance
Please can you help and guide in bringing back the icon, or is it a default feature provided in Australia's Release.
@Ankur Bawiskar @Dr Atul G- LNG @Viraj Hudlikar
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3 weeks ago
Yes it is expected behaviour now and ootb as ServiceNow recommended and moving to next experience so it is right way. Please educate your user on latest changes.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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3 weeks ago
you can compare against PDIs in Australia and if it's same behavior then it must be a new feature in Australia
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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3 weeks ago
Check your PDI . If you are getting the same , Train your End user according via some communication.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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2 weeks ago
@AbdurRahmanSnow
As per your DEV instance image that what I have seen almost on all Australia version instances, so it seems no more small paperclip icon.
Regarding your use case about zoom in and zoom out and paper clip icon appears instead of big box, I tried on my PDI and various client instance didn't observe such thing, so better you report this to ServiceNow if it is happening for your instance across all items.
If my response has helped you, hit the helpful button, and if your concern is solved, do mark my response as correct.
Thanks & Regards
Viraj Hudlikar.