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The attachment icon on Catalog Forms has changed after Australia Upgrade

AbdurRahmanSnow
Tera Guru

Good evening.!
We recently upgraded our Dev instance to Australia version, and now, post-upgrade, on the Service Portal > under Catalog Forms, the attachment icon has got changed and appears as a big-rectangular box.
Dev instance

AbdurRahmanSnow_0-1782414194061.png

But if we suddenly zoom-in, it again appears as normal as it used to look before.

AbdurRahmanSnow_2-1782414603917.png

Earlier, it used to appear as a paper clip icon, but now, it has got changed. Example below:
Test instance

AbdurRahmanSnow_1-1782414358211.png

Please can you help and guide in bringing back the icon, or is it a default feature provided in Australia's Release.
@Ankur Bawiskar @Dr Atul G- LNG @Viraj Hudlikar 

5 REPLIES 5

Dr Atul G- LNG
Tera Patron

Yes it is expected behaviour now and ootb as ServiceNow recommended and moving to next experience so it is right way. Please educate your user on latest changes.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

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Ankur Bawiskar
Tera Patron

@AbdurRahmanSnow 

you can compare against PDIs in Australia and if it's same behavior then it must be a new feature in Australia

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

Tanushree Maiti
Tera Patron

Hi @AbdurRahmanSnow 

 

Check your PDI . If you are getting the same , Train your End user according via some communication.

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

Viraj Hudlikar
Tera Sage

@AbdurRahmanSnow 

As per your DEV instance image that what I have seen almost on all Australia version instances, so it seems no more small paperclip icon.

Regarding your use case about zoom in and zoom out and paper clip icon appears instead of big box, I tried on my PDI and various client instance didn't observe such thing, so better you report this to ServiceNow if it is happening for your instance across all items.

If my response has helped you, hit the helpful button, and if your concern is solved, do mark my response as correct.

 

Thanks & Regards
Viraj Hudlikar.