The Field changes in Activity Stream for RITM tickets creates duplicate record

jeffreygard1127
Tera Contributor

‎10-21-2024 11:31 AM

Hi guys!

 

Good day! Can someone please help me in finding the solution with our issue regarding our RITM records?
Whenever we closed our RITM, it creates duplicate records of CLOSED COMPLETE State in the Activity Stream

 

RITM A.png

 

I checked our flow and I can confirm that we only have 1 part on the flow that updates the RITM record and change it to Closed Complete state. 

 

FLOW A.png

Does anyone know what's causing this duplicate and how to fix this?

0 Helpfuls
  • 454 Views
5 REPLIES 5

Akash4
Kilo Sage
Kilo Sage
In response to jeffreygard1127

‎10-22-2024 11:58 PM

In that case there might be parallel scripts running. You can verify by filtering both Client Scripts and Business Rules with below filters:

Table is either sc_req_item OR sc_task

Script Contains: work_notes


(Also, mention - is this a new bug or existing from long time. Is this issue occurring after any recent upgrade or changes made in system)

Regards, Akash
If my response proves useful, please mark it "Accept as Solution" and "Helpful". This action benefits both the community and me.
0 Helpfuls