Adding multiple SLA's

[HerrAndrew]

Hi all!

Recently, a decision was made to apply new SLA times to our service catalog items. This means there are 100+ catalog items that now need a new SLA to be applied to them. What would be the best way to go about adding these SLA's? Do I add each one in individually, or can I just add a couple new SLA's for the catalog type and then somehow modify the time with the catalog item? Or is there another method I could use?

[Dr Atul G- LNG]

Hi @HerrAndrew 

Are you creating fresh new SLA or changing in exiting SLA. If al brand new then you need to open each RITM and then update and SLA get attached but if you modify then you can use repair SLA option. 

[AndersBGS]

Hi @HerrAndrew ,

The question is, if it's the same SLA that should be applied to all catalog items or different? If it's the same, the just create on set of SLAs that apply to sc_req_item table. 

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders