The tab "Knowledge base cannot be loaded" is not visible

NanaT
Tera Contributor

‎04-07-2025 10:30 PM

Dear experts,

Since upgrading to Xanadu, the tab "Knowledge base's  cannot be loaded" is not appearing. If anyone knows how to make it appear or why it is not appearing, please let me know.

I would be happy if you could teach me various things.

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6 REPLIES 6

Dr Atul G- LNG
Tera Patron
Tera Patron

‎04-07-2025 10:32 PM

Hi @NanaT 

 

Try repairing the knowledge management plugin once.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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NanaT
Tera Contributor

‎04-07-2025 10:44 PM

NanaT_2-1744091027624.png

Thank you for your answer.
I would like to know how to display the tabs that have been hidden again. If you know, please let me know.

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to NanaT

‎04-07-2025 10:57 PM

Hi @NanaT 

 

These are the related lists, and they are out-of-the-box (OOTB). Is your view correct? Also, as you mentioned you just upgraded, could you please check if there are any skipped records for the previous versions? Have you tried reapplying the plugins?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Nilesh Pol
Tera Guru
In response to NanaT

‎04-07-2025 11:45 PM

@NanaT 

verify the list controls for this related list.

NileshPol_0-1744094586484.png

or find out the UI policy that uses sys_id of Knowledge from sys_ui_related_list table.

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