The tab "Knowledge base cannot be loaded" is not visible

NanaT
Tera Contributor

Dear experts,

Since upgrading to Xanadu, the tab "Knowledge base's  cannot be loaded" is not appearing. If anyone knows how to make it appear or why it is not appearing, please let me know.

I would be happy if you could teach me various things.

6 REPLIES 6

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @NanaT 

 

Try repairing the knowledge management plugin once.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

NanaT
Tera Contributor

NanaT_2-1744091027624.png

Thank you for your answer.
I would like to know how to display the tabs that have been hidden again. If you know, please let me know.

Hi @NanaT 

 

These are the related lists, and they are out-of-the-box (OOTB). Is your view correct? Also, as you mentioned you just upgraded, could you please check if there are any skipped records for the previous versions? Have you tried reapplying the plugins?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

@NanaT 

verify the list controls for this related list.

NileshPol_0-1744094586484.png

or find out the UI policy that uses sys_id of Knowledge from sys_ui_related_list table.