The users cannot set the Template to "Global" because the field is greyed out for them.

Kasia5
Tera Contributor

3 weeks ago

Hi All

 

When user wants to create the new template by:

1.. Open a Normal Change.
2. Toggle the Templates bar.
3. Click the "+" (Create) option.
4. Try to mark the Template as "Global".

The "Global" option is greyed out and cannot be selected.


It appears that currently only Administrators can mark a Template as Global.

 

As I checked ACLs only users with role 'template_editor_global' are able to edit this 'Global' checkbox but the strange thing is that this ACL was not updated since 3 years and even a 3 months ago users without this role were able to edit this field...

 

Do you know if there can be other reason that this field is not editable now for them? what's more can I check?

 

Thanks in advance for help.

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Dr Atul - LNG
Tera Patron

3 weeks ago

Are you in right application scope? You must be in global scope

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Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Tanushree Maiti
Tera Patron

3 weeks ago

Hi @Kasia5 

 

Ensure your Application scope has been selected as "Global"

TanushreeMaiti_0-1792074013102.png

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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