This form has not been configured for Workspace. To edit the form, select a different type of record, or contact your administrator.

Ben Wang1 · ‎06-03-2020

I have problem with this issue. When I click edit button it show the error message, and info me to contact administrator. I have searched some docs in community, it told me that need to active plugin(com.snc.agent_workspace.itsm). And I have done this action. Please help to give advise. Thanks!

But While I click in the ticket to edit, it does not show the error message

Joaquin Campos · ‎06-03-2020

Hi Ben,

You need to create the corresponding workspace view of the form.

So in your case you need to edit the service catalog task form layout and create a new view called "workspace_itil" with the fields/sections that you need in Agent Workspace.

After that you should be able to edit your form in Agent Workspace.

Regards:

Joaquín

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Erix Gutierrez · ‎07-02-2024

Sorry, but your link is not useful and it doesn't seem to have anything to do with the conversation.

Sanket1 · ‎08-27-2021

I referred this video ; I found out it a lot helpful and much quicker than other solutions