Time zone on the user preference section

[pavan patil]

Hello Community,

I am working with the Employee Center portal and would like to remove the Time Zone field from the User Preferences section.

Could someone please guide me on:

• Which widget is responsible for rendering the User Preferences section in Employee Center?
• Whether this widget needs to be cloned to hide/remove the Time Zone field?
• Any recommended or best-practice approach to achieve this customization?

Any guidance or references would be greatly appreciated.

Thank you in advance!

[pavan patil]

Hi, thank you for all your responses.

The reason we are planning to remove the Time Zone field from User Preferences is that any update made through this field applies only to the current session. It does not permanently update the user’s time zone.

To address this, we are introducing a new Time Zone field in the About section of the Employee Center portal. When users update the time zone from this section, it correctly and permanently updates the value on the User record. For this reason, we want to remove the Time Zone field from the User Preferences section to avoid confusion.

I noticed that a User Profile widget is being used. However, after reviewing the widget code, I could not find any reference to the Time Zone field. Could someone please guide me on where exactly this needs to be modified—whether it is controlled via the widget script, server-side logic, or any underlying configuration?

Thank you for your support.

[Dr Atul G- LNG]

Hi @pavan patil 

Instead of this, I would suggest that this is more of an education issue. Please ask the user to log in to the native view and, from there, go to the profile and change the time zone.

[GlideFather]

@Dr Atul G- LNG end users don't always have access to backend..

[Dr Atul G- LNG]

Hi @GlideFather 

I tested this in PDI and enduser can go to the native view as OOTB.

[Ankur Bawiskar]

@Dr Atul G- LNG 

I just tested with Abel Tuter as end user and he cannot edit any field in native when Profile is icon clicked. It does take them to native but form is readonly.

For end Users working in ServiceNow their User profile is usually brought via LDAP/AD and timezone also comes from there most of the times.

Hence they are not allowed to change the timezone as it might lead to data corruption.

Also if users change the timezone from Portal it doesn't get updated in sys_user record as it's just a user preference which gets changed.