Tracking License Usage Based on Utilization - Has ITIL role but not assigned a ticket in 90 days

Alex224
Tera Contributor

‎11-14-2022 01:15 PM

Hi everyone,

 

I'm looking to create a report or a series of reports that helps me refine license utilization. Specially, I want to create a process/report that shows users with ITIL role that haven't been assigned a ticket in the last 90 days. 

 

My hopes is that with this report, i can create a process that will remove these users from groups that inherit ITIL once this criteria is met. Has anyone done anything like this and if so, how did you implement? 

 

For now, what I'm most interested in is generating that report of users who have the ITIL role and has not been assigned a ticket in the last 90 days. 

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JP - Kyndryl
Kilo Sage

‎11-23-2022 08:34 AM

Hi Alex,

Not exactly what you want but this can be useful:

JPKyndryl_0-1669221262960.png

 

 

Regards,
JP
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Alex224
Tera Contributor
In response to JP - Kyndryl

‎11-29-2022 07:26 AM

Hey JP, thanks for the reply! This report shows me ITIL users with Tasks assigned in the last 6 months? If so, i did something similar and just looked for the inverse names on my full ITIL user list to get what i was looking for. Not the ideal way but it worked.

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