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I am trying to understand the reasoning behind the change workflow and get some advice.Our Change Workflow for Normal Change is as follows:1. Requestor creates CR for approval2. CR goes to CAB for assessment and is in an Assess 'State'3. CAB approves...
I'm still quite new with ServiceNow so apologies in advance for my ignorance.We're setting up Incidents. We need to categorize at three levels. I think the way to do it is to set up a user defined table that extends from sub categories the way th...
I would like to limit the number of characters entered in the Short Description field on the Incident form. Here's what I've tried:Within the Form Designer, in the Short Description field properties (accessed by clicking the gear icon), there is an o...
I have a Apache tomcat installed on my server which I'm trying to run Service Mapping on. I need to know how do I configure Tomcat such that when mapping runs it should look for config setting in different location. Currently it looks for ROOT locati...
Hi All I have another question regarding backing out of update sets. I am new to SNOW Administration and had little 'hand over' before I took over. The procedure I was taught to follow regarding developments was to build an update set in the develop...
Hi,Please let me know how can reload the form if the user clicks on the cancel button on the confirmation box ?I have written below code but it is not working as expected. Below code is reloading the form but it is saving the changes which was entere...
I am trying to discover a few of our Cisco IP phones on our network. I enter the direct IP and get "Alive, Not classified". Is there anything specific I need to do to discover IP phones. Any help would be appreciated.ThanksRay Garcia
Hi,What are the workflow states out-of-the-box with ServiceNow? I know that we can build workflow. However In ServiceNow there must be workflow around the approvals / different states, etc.When I searched the wiki, I just found documentation that tel...
Hello All,I am trying to import a data via excel using transform map. while inserting i m getting a error stating - rejected by reference field and error code is 100. But i can see the data value which i am trying to import is already present in ...
Hello Team,Thanks for your time, i am looking for doc. could you please help me on that like proposal document to propose a customer (project plan, and consulting doc of service-now project) of customer to cover all functionalities/modules of servi...
Hi All,Does anyone know what triggers the parent Change state to change once the Change Task have been marked as complete? I would like to make this a manual process i.e. if the Change Task is marked as complete it should not automatically change the...
I am trying to get the value of a node from a XML response, but its giving me the value null instead.Here is the response:XMLDOC: <?xml version="1.0" encoding="UTF-8"?><Envelope xmlns="http://schemas.xmlsoap.org/soap/envelope/"><Body><ServiceIncident...
Does anyone know if it's possible to hide a "Section element" via client script or ui policy. Here is the scenario:I can go into an Incident, Personalize the Form, and choose to add the Knowledge->Source "field". I'd like this to only show up if "Kno...
Hello,How can I change background color of a list or rows?It is possible to change the color of a field by right clicking the field and creating a new style. But it changes that particular fields style and it is not visible when I show the entire lis...
I am trying to create a script for email notification but unable to get "assign to" and "work notes." Any help?var gr = new GlideRecord("incident"); gr.addEncodedQuery("priorityIN1,2^stateIN8,1,2^ORresolved_atRELATIVEGE@hour@ago@12"); gr....
