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Resolved! glideAggregate Sum not populating field

I have parent records with child records. The child records each record unique values of impacted users. When I attempt to use glideAggregate to sum the individual child values into a single field in the parent record, I get no value returned. Any he...

ssturde by Kilo Expert
  • 4437 Views
  • 30 replies
  • 7 helpfuls

Assignment group filter to see new incidents in Queue

Greetings all, I am looking for advice to create a filter to see new tickets assigned to an assignment group. Example: Assignment group changes from Software to Application support. Users in the application support queue can see which tickets are ne...

julian_day17 by Tera Contributor
  • 4503 Views
  • 5 replies
  • 1 helpfuls

Resolved! Performing updates to multiple incidents - making field mandatory

Hi,I understand that there is a way to perform updates to multiple incidents, such as changing the state for those incidents to "Closed".The way that I do this is according to Closing Multiple Incidents - ServiceNow Wiki Select the check box beside e...

mint by Mega Contributor
  • 4896 Views
  • 4 replies
  • 2 helpfuls

Edit Form Layout not working

Hi All,I have a bit of an odd issue going on here.I'm trying to create a new view for a form for creating an incident, to add to a module so the users use that form to create an incident.If i right click at the top of the form and go to Configure - F...

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tomcamish by Kilo Contributor
  • 3597 Views
  • 3 replies
  • 1 helpfuls

How do you keep your public holiday schedules up-to-date?

The public holiday schedule is a pain to keep updated as it is. But there must be a smarter dynamic way to do this?I understand there are websites to get this information. But with regions like UAE and Asia public holidays giving random holidays at s...

Who owns ServiceNow tool in organization

As we bring more process under ServiceNow, use of ServiceNow tool in our organization is growing. Initially, it replaced Service Desk tool and then moved into Service Catalog management, Problem Management, Knowledge Management, Service Level Managem...

JohnJones by Kilo Explorer
  • 2284 Views
  • 2 replies
  • 1 helpfuls

List type is allowing only one value

if we are trying to add more than one user it is making like this.even we changed the filed length from 40 -1024 and it is still happening.Please help me.

field.PNG
sahitya1 by Tera Contributor
  • 1273 Views
  • 2 replies
  • 0 helpfuls

Resolved! What does this table do - ua_table_licensing_config

While moving update sets from Helsinki to Geneva instance, we came across an error that table - ua_table_licensing_config, is not present. This was not a custom table created by us, any insights/thoughts?

shravan85 by Kilo Contributor
  • 2925 Views
  • 7 replies
  • 1 helpfuls

All ITIL users getting redirected to self service view

Hi All,When I try to impersonate any user who does not have admin role, the page is getting redirected to self service page(portal).Doe any have any idea why is this happening?I checked to login rules, other UI pages but could not find anything which...

uma17 by Tera Guru
  • 1624 Views
  • 4 replies
  • 2 helpfuls

does service now use vendor sku

I am trying to find a vendor sku field in a table for ServiceNow Geneva version. Is this an OOB field? If so, what module or table would it be in.

louellen by Kilo Explorer
  • 1830 Views
  • 2 replies
  • 0 helpfuls

Approval rules to modify change request status

We are on an unstable production instance with many issues. One of the issues I ran into is changing the approval status of a change request to Approved or Rejected based on individual approvers approving the change.How it should work (our weird brok...

Mort by Kilo Contributor
  • 2819 Views
  • 3 replies
  • 0 helpfuls

Resolved! Reject not ending workflow

Hi GuysI am having some problems with our workflow. If we approve at each level, the workflow works fine and goes through all the stages. However, if we reject at a approval level, it just stops.   It should go to notification and then to end.I have ...

find_real_file.png find_real_file.png

Resolved! UI Page Iframe Help

I have a iframe in the UI Page to bring the Incident list. How can i hide the nav header and breadcrumb in my iframe target list?

tejumes by Kilo Guru
  • 3876 Views
  • 13 replies
  • 3 helpfuls