There is a running SLA already defined for incident. Now if I make some changes to current SLA, then how will other modules get affected. Thanks & RegardsAkshay Jain
I am looking for recommendations of a tool that will allow me to create an incident or request in ServiceNow based on an issue/task/subtask in Jira. I have been looking online and seen many tools that will create a Jira issue when a ServiceNow issue ...
Hello,I am very new to ServiceNow. When I submit a form on the Service Catalog, I receive two emails that I do not want. "[External]Request (request number)has been opened on your behalf" and "[External]Your request (request number) has been approved...
Hi, I need to create an additional work notes field, that performs in the same way that the existing work notes field does but called something different. I am not sure what type of field the work notes field is or how I would add an additional one t...
I would like to add a status called 'Awaiting Third Party' and another called 'Indepth' is this possible please?I would then like for the SLA to pause then in this status, please can I have instructions of how to do this?donparkin
How do I setup 'Assigned to Me' for Request Items please?Please point me to instructions if there are any or any videos.Thanks!donparkin
Hi All,Need your inputs again.what does 'L'(L1,L2,L3 etc) indicates in cmdb relationships. is there any limit on the numbers next to it?
I have a reporting requirement that requires dta from both the Incident and Problem tables.I want a report that will list ALL the incidents and include the Problem ID, State and Created Date where there is a relationship between the Incidents and Pro...
Hello,I am looking for looking for a solution for my client, who has requested a CI Container. It would be a holder for a group of CI's, unlike the CMDB Groups. Is there anything Out of Box that would fit this need? Any suggestions appreciated.Thanks...
Hello all,I want to schedule reports to some data stores like share point other than email. Is it possible. If it not possible what are all the other options we do have as the number of rows are up to 100k. Through email it will be limited only up to...
I'm needing to create new incident impacts, urgency's and priorities. I'm created the new impact and urgency. When I went to the priority lookup rules to create the new ones, they had already been created overtop of the current ones. I'm needing to k...
Hello. I am working with the on-call plugin and I created a schedule with one of my custom groups. The top schedule is showing up BUT the roster schedules (the assigned tos) are not showing up on the calendar. If I switched the group to one of the OO...
In a Work Flow, I need to wait till one specific value is set for a field of a reference field of the table where I am writing a WF. I tried to dot walk, Its not working. Even script is not Working. What is the best solution?
Hi,Currently when selecting the options under the 'Change Request Models' I receive a blank page for the 'Standard' and 'Emergency' changes. I did not set the Change Request Models up, so I have no idea how to rectify this issue.Could someone point m...
Hello ,How to auto populate assignment group dynamically in incident based on user profile?I will have hundred of locations and for each location I will have several user groups.My requirement is for example:I have a user that has location (e.g. Wa...
