Tracking usage of quick actions in agent chat

[Tony56]

Does anyone know if it's possible to track the usage of quick actions in live agent chats and where you would find this information?  For example how many times during the past week did an agent use the /r response template quick action.

[Ankur Bawiskar]

@Tony56 

there is nothing available OOTB for this

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[Ankur Bawiskar]

@Tony56 

Hope you are doing good.

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[Tanushree Maiti]

Hi @Tony56 ,

Check these 2 posts. Hope it will help you.

Count how many times a template is used? - ServiceNow Community

Agent/Queue availability on chat - help with confi... - ServiceNow Community