Transferring knowledge (knowledge bases and knowledge articles) between instances

Peter71
Tera Contributor

We are in the process of consolidating a couple of instances into one new master platform. Our immediate challenge is moving knowledge articles to the new platform. XML is an option but you loose a lot of related information in the process (yes we could XML each related table and join table too).

 

Has anyone perhaps faced a similar situation where large amount of knowlege has to be transferred between platforms and how best to approach such a challenge?

1 REPLY 1

Community Alums
Not applicable

Hi @Peter71 ,

Refer to this thread for the steps you should take to migrate :

https://www.servicenow.com/community/developer-articles/full-export-import-knowledge-bases-categorie...

Also, if you like to use script , follow this : Migrating knowledge articles between Knowledge Bases via a script