I am trying to attach/reference a KB article from a service catalog. I'm a new administrator, so I'm not really sure what the plausible ways to accomplish this are. Some ideas I have are:Include an href link in the description - this could get missed...
Hello,I want to check if my CI has relationship that contains Service maintenance.
Hi Community,We are looking to export the data we have in our CMDB and start a fresh and remove any customizations that have taken place prior to geneva.I know there hasn't been a huge change in this space, but we are looking to really start as fresh...
Hi All,I am integrating my service now instance with MS SCOM 2012. For that I have installed the connector onto the SCOM server and have followed the instructions mentioned in wiki. But there is no incident that is getting created in Service now for ...
2 Questions;I am currenly in the middle of a piece of work to map out services end to end in ServiceNow. I am dealing with relating CIs upto each other fine but the issue i have is that we want to be able to see Services as a whole.I understand the t...
We have a sizable number of groups/departments/users who need to use SN tasks in an unorthodox manner. For example, some itil users create an incident to document that they verify weekly/monthly backups on their systems. Other groups create incidents...
Hi All, I'm looking at finding a way to update a field based on a date field's expiry. It seems this may require some Scripting.I'd like to be able to populate a read only field (u_change_window_exceeded_) to display the value of 'Yes' based on the...
I have a request to print out the attachment names of this change request.As you can see there are a total of 11 attachments and when I Try to print, only the first line will show and the second line gets cut off.Is there any way to have the attachme...
Hello,I have a requirement where I should have to remove the ability to fill new fields every time we create a std change record, Instead we're required to make choosing the template for std change as mandatory.The solution I proposed was to make the...
In SNOW If I resolve an Incident then re-Open it does the SLA clock continue or start new?
The Requested for field is always set to whoever is creating the request (the person presently logged in). I'm trying to make it something different and all my attempts have failed. Ultimately, I'd like it to be the name of the person that is ent...
Hi,I'm setting up software asset management and SCCM is the source. I'm using the 2012 r2 plugin and everything seems good except the Software Usage (cmdb_sam_sw_usage) table isn't getting populated. Looking at the wiki, it says SCCM can populate...
Hello, We are in the process of implementing IT Asset Management. We looked into ServiceNow Discovery and it has all of the asset management discovery capabilities that we need, unfortunately the tool is out of our price range.We are looking into set...
We have a concern that, will the System Log table [syslog] and Deleted Records table [sys_audit_delete] be clean up by Service Now periodically, or will these two tables keep growth?
Hi All,When using an onChange client script for example a true false field, how do you make it revert back when the value has been changed back to its original.As it stands my script will work but wont revert back when the value has changed back to w...
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