I am looking at implementing a email notification rule, so that when an incident is raised via a self-service form (effectively a record producer to produce an incident) with a particular category, subcategory and incident type, it sends an email to ...
how do you show/ hide a formatter on form
I have a servicenow table where i have a column named area...as soon as i click on the application , it should bring me the list sorted with ascending order of area.Tried with " user preferences" and dictionary but not able to get results. Please s...
I have 12 Assignment group .My requirement is : Assigned should should be only editable if it's the member of group .I have written the ACL on assigned to . It's working fine if I hardoce the Assignemtn group value in isMemeber of function .But ebery...
Hi, when a user creates a new form on the related list, I want the product owner to be auto filled with the same value as the product owner on the form they are creating the related form from.This is the form where the product owner is filled from:He...
I was wondering if you could tell me more about the measures taken by Service-Now to protect and secure passwords from users. Where are these passwords stored? What kind of encryption is used? Were is to key for the encryption located....
Hello all,I would like to ask you to assist me with a test on your DEV instances.My question is the following: when the CAB module is used, and there is a Change Request in "Assess" state which is awaiting an approval from a CAB manager to "move" to ...
Hi All,I just wanted to know the below points1. How can we clear the history below the history tab in the application navigation in servicenow.2. how can we control the instance to not store history.please can any one explain me.Thank you.
We have constant issues with users not understanding when to open an Incident record verses when to open a Service Request. We have documented that an Incident record is used when something is broken and needs to be fixed. Use a Service Request when ...
I am looking for a way to Create and resolve a ticket with, hopefully, no more then a single click.Maybe a way with a Powershell script that will use a template and resolve it right away, i did test with a template, but its not possible to resolve th...
Hello all, I am experiencing a problem with the Cross — Scope privileges in a scoped application of mine. I created a custom app and I would like its resources to be usable to applications of the Global scope, to say so. Whenever I am executing a ...
I need to find if the last update on a field is a certain user? This is on the cmdb_ci_computer table. I am looking at the audit table but I dont see a good way to figure out what is the last update for each ci record. any ideas?
Hello all, I have a custom choice of "Implement" in the Change Task State field.I had a requirement to ensure that once a user opens a Change Request record, which is in "Scheduled" State and goes to the Change Tasks Related List and changes the stat...
Please help
Hello community, We are using Geneva release for our project. Can some one help me is it possible to send sms notification non US numbers in geneva release?Thanks,Mahesh.
