Is it possible to identify who have last updated the group report?
I am working on report every week, but someone had updated this report, i can see the last updated date but not who updated this.
Forum Posts
Send attachments to MID Server
Hello guys,I need to send an attachment to a folder of MID Server .The idea is:Create an incidentAttach a file to the incidentClick on submitStarts a business rule that sends the attachment to a folder of mid server.I have found some discussions abou...
Inbound email target and target table is empty when watermark exists
I am having a problem with my Reply in my inbound email actions. It is not setting the target table. After reviewing the HI KB ServiceNow KB: Inbound Email Action Target Table (KB0535511) I checked the email logs and it says it's skipping my inboun...
Resolved! Incident link in email to Incident
I've seen posts about email links going to Portal, but that's not what I need. We're using a SSO for ServiceNow and if we send out a notification for an Incident with the link to the Incident to a user that hasn't logged into ServiceNow yet that da...
Reference sys_id is getting saved after deleting data in list field
I have a Field Type 'List' in abc which is reference to some other table xyz. When i delete the data from xyz table and check the field in abc it is displaying with sys_id. how to resolve this issue?
First time cloning - Dev to Prod?
Would like to get some input from someone that has dealt with this already. Question: What is the preferred method - best practice - recommended when moving your content from the Development instance to the Production instance? Background: The Dev ...
Changesto() and changesfrom() not working
I want to apply a condition on one field called "u_first_time_right" , it should be false only if the "state" is closed and else it should be "true".i wrote this "before insert" business rule name "first_time_right_true_false" :update();function upda...
Azure AD, bypassing home realm discovery
Has anyone been able to bypass the Azure Home realm Discovery (The page that requires an email address to redirect to proper tenant) when using ServiceNow that authenticates to Azure Active Directory.See link for information as to what I am talking a...
Can two developers use the same update set at the same time ?
Hi All,We have a requirement to work on a Dashboard development.One developer is in India and other is in US.We want to create one single update set and work on the same simultaneously with our respective logins and then deploy it in PROD.My question...
Edit the Comments in Incident Worknotes
Hi Guys,i have a doubt that I have posted some comments in work notes for an Incident Ticket.If further I want to make some changes or edit then how can I achieve it.Please anyone can give some inputs on this.
Resolved! Assignment lookup rule is not working
Hello folks,I created one new assignment rule on Incident form and its work fine . But now i am getting confusion on below criteria . I would like to assign an incident to particular group based on Category type and it should depends on Subcategory t...
How are others doing Tier 1 and Tier 2 on the Service Desk
Hello,We have recently moved from all agents taking all calls to having tier 1 / tier 2 working practiceTier 1 - log ticket, general enquiry, password resets (anything below 4 minutes)Tier 2 - more technical that cal resolved tickets Tier 3 - officia...
AT&T eBonding
Can anyone guide how to integrate At&T ebonding with SNOW for incident management.Prerequisite and setup process.I didn't find the application in menu even though i have incident plugin activated.
How to setup SLA that have different work hours on weekday and weekend
We need to setup an SLA that have working schedule as follows:Monday to Friday 6:00am to 10:00pmSaturday 9:30am to 6:30pmWe need to set it up as 3 working days duration. So during weekdays, the working hours is 16 hours while on Saturdays, it will be...
Resolved! How do I display Catalog Variables (questions) in multiple columns on the Catalog Item?
I have several variables for questions I want the requester to anser, that will be displayed on the Catalog Item.I want to display those in 2 columns on my form.How do I split the form so that I can display some items on the left side of the form and...
